| Supporting the Idea Generation Process in Citizen Participation-toward an Interactive System with a Conversational Agent as Facilitator. N Tavanapour, M Poser, EAC Bittner ECIS, 2019 | 55 | 2019 |
| Hybrid Service Recovery: Design for Seamless Inquiry Handovers between Conversational Agents and Human Service Agents M Poser, S Singh, E Bittner Proceedings of the 54th Hawaii International Conference on System Sciences, 1181, 2021 | 44 | 2021 |
| Design and evaluation of a conversational agent for facilitating idea generation in organizational innovation processes M Poser, GC Küstermann, N Tavanapour, EAC Bittner Information Systems Frontiers 24 (3), 771-796, 2022 | 27 | 2022 |
| Hybrid Teamwork: Consideration of Teamwork Concepts to Reach Naturalistic Interaction between Humans and Conversational Agents. M Poser, EAC Bittner Wirtschaftsinformatik (Zentrale Tracks), 83-98, 2020 | 21 | 2020 |
| Integration of AI into customer service: A taxonomy to inform design decisions M Poser, C Wiethof, EAC Bittner | 20 | 2022 |
| ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs MM Li, C Peters, M Poser, K Eilers, E Elshan | 19 | 2022 |
| Let’s team up with AI! toward a hybrid intelligence system for online customer service M Poser, C Wiethof, D Banerjee, V Shankar Subramanian, R Paucar, ... International Conference on Design Science Research in Information Systems …, 2022 | 10 | 2022 |
| A system for human-AI collaboration for online customer support D Banerjee, M Poser, C Wiethof, VS Subramanian, R Paucar, EAC Bittner, ... arXiv preprint arXiv:2301.12158, 2023 | 8 | 2023 |
| Leveraging the potential of conversational agents: quality criteria for the continuous evaluation and improvement T Lewandowski, M Poser, E Kučević, M Heuer, J Hellmich, M Raykhlin, ... | 8 | 2023 |
| Enhancing conversational agents for successful operation: A multi-perspective evaluation approach for continuous improvement T Lewandowski, E Kučević, S Leible, M Poser, T Böhmann Electronic Markets 33 (1), 39, 2023 | 6 | 2023 |
| Don’t throw it over the fence! Toward effective handover from conversational agents to service employees M Poser, T Hackbarth, EAC Bittner International Conference on Human-Computer Interaction, 531-545, 2022 | 6 | 2022 |
| Design and Evaluation of an Employee-Facing Conversational Agent in Online Customer Service C Wiethof, M Poser, E Bittner Pacific Asia Conference on Information Systems, 1, 2022 | 5 | 2022 |
| (Re) Designing IT Support: how embedded and conversational AI can augment technical support work M Poser, EAC Bittner | 5 | 2021 |
| Citizen e-participation: Bringing the “E” to facilitated workshops M Poser, G Küstermann, E Bittner | 4 | 2019 |
| Hybrid Service Delivery-Purposeful Integration and Design of Artificial Intelligence for the Automation and Augmentation of Online Service Encounters M Poser PQDT-Global, 2023 | 1 | 2023 |
| Cognitive Load Theory Approach to Hybrid Intelligence: Tackling the Dual Aim of Task Performance and Learning EAC Bittner, S Oeste-Reiß, R Kirmse, M Poser, C Wiethof | | 2024 |
| Das 3x3 der Chatbots: Erfolgsfaktoren für die Einführung und Verstetigung sprachbasierter KI in Organisationen: INSTANT T Böhmann, E Bittner, C Biemann, T Lewandowski, M Poser, M Heur, ... Universität Hamburg, Arbeitsbereich IT-Management und-Consulting, 2023 | | 2023 |
| May the Guide Be With You: CA-facilitated Information Elicitation to Prevent Service Failure. M Poser, HK Hörhold, EAC Bittner ECIS, 2023 | | 2023 |
| 16 Letʼs Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service M Poser, C Wiethof, D Banerjee, VS Subramanian, R Paucar, EAC Bittner Hybrid Service Delivery, 251, 0 | | |
