| Customer Loyalty: A Review and Future Directions with a Special Focus on the Hospitality Industry K Jay, T Zhang, A Bilgihan International Journal of Contemporary Hospitality Management 27 (3), 379-414, 2015 | 982 | 2015 |
| Towards a unified customer experience in online shopping environments: Antecedents and outcomes A Bilgihan, J Kandampully, T Zhang International Journal of Quality and Service Sciences 8 (1), 102-119, 2016 | 660 | 2016 |
| Customer experience management in hospitality: A literature synthesis, new understanding and research agenda J Kandampully, T Zhang, E Jaakkola International Journal of Contemporary Hospitality Management 30 (1), 21-56, 2018 | 620 | 2018 |
| Generation Y’s positive and negative eWOM: use of social media and mobile technology T Zhang, B Abound Omran, C Cobanoglu International Journal of Contemporary Hospitality Management 29 (2), 732-761, 2017 | 406 | 2017 |
| Effects of professional identity on turnover intention in China's hotel employees: The mediating role of employee engagement and job satisfaction C Wang, J Xu, TC Zhang, QM Li Journal of Hospitality and Tourism Management 45, 10-22, 2020 | 384 | 2020 |
| Banking “on-the-go”: examining consumers’ adoption of mobile banking services T Zhang, C Lu, M Kizildag International Journal of Quality and Service Sciences 10 (3), 279-295, 2018 | 382 | 2018 |
| Engaging customers in value co-creation or co-destruction online T Zhang, C Lu, E Torres, PJ Chen Journal of Services Marketing 32 (1), 57-69, 2018 | 327 | 2018 |
| Value co-creation in a sharing economy: the end of price wars? TC Zhang, MF Jahromi, M Kizildag International Journal of Hospitality Management 71, 51-58, 2018 | 279 | 2018 |
| What makes the sharing economy successful? An empirical examination of competitive customer value propositions TC Zhang, H Gu, MF Jahromi Computers in Human Behavior 95, 275-283, 2019 | 275 | 2019 |
| Motivations for customer engagement in online co-innovation communities (OCCs) a conceptual framework T Zhang, J Kandampully, A Bilgihan Journal of Hospitality and Tourism Technology 6 (3), 311-328, 2015 | 266 | 2015 |
| Leveraging “human-likeness” of robotic service at restaurants L Lu, P Zhang, TC Zhang International Journal of Hospitality Management 94, 102823, 2021 | 221 | 2021 |
| Transcending the COVID-19 crisis: Business resilience and innovation of the restaurant industry in China B Li, YY Zhong, T Zhang, N Hua Journal of Hospitality and Tourism Management 49, 44-53, 2021 | 199 | 2021 |
| Impact of tourist experience on memorability and authenticity: a study of creative tourism C Wang, J Liu, L Wei, T Zhang Journal of Travel & Tourism Marketing 37 (1), 48-63, 2020 | 171 | 2020 |
| Online customer engagement: Creating social environments through brand community constellations W Hammedi, J Kandampully, TT Zhang, L Bouquiaux Journal of service management 26 (5), 777-806, 2015 | 150 | 2015 |
| Why are Generation Y consumers the most likely to complain and repurchase? RR Soares, TTC Zhang, JF Proença, J Kandampully Journal of Service Management 28 (3), 520-540, 2017 | 140 | 2017 |
| Generative artificial intelligence in the hospitality and tourism industry: Developing a framework for future research T Dogru, N Line, M Mody, L Hanks, JA Abbott, F Acikgoz, A Assaf, S Bakir, ... Journal of Hospitality & Tourism Research 49 (2), 235-253, 2025 | 138 | 2025 |
| A qualitative investigation of microentrepreneurship in the sharing economy T Zhang, D Bufquin, C Lu International Journal of Hospitality Management 79, 148-157, 2019 | 124 | 2019 |
| Blockchain: a paradigm shift in business practices M Kizildag, T Dogru, TC Zhang, MA Mody, M Altin, AB Ozturk, O Ozdemir International Journal of Contemporary Hospitality Management 32 (3), 953-975, 2019 | 118 | 2019 |
| Scale development for tourist trust toward a tourism destination J Liu, C Wang, S Fang, T Zhang Tourism Management Perspectives 31, 383-397, 2019 | 115 | 2019 |
| Developing a people-technology hybrids model to unleash innovation and creativity: The new hospitality frontier J Kandampully, A Bilgihan, TC Zhang Journal of Hospitality and Tourism Management 29, 154-164, 2016 | 113 | 2016 |
Jay KandampullyProfessor of Service Management, The Ohio State UniversityПотвърден имейл адрес: osu.edu