Francis Buttle

Получаване на мой собствен потребителски профил

Позовавания

	Всички	От 2020
Позовавания	21419	5510
h-индекс	51	30
i10-индекс	74	52

1500

750

375

1125

199819992000200120022003200420052006200720082009201020112012201320142015201620172018201920202021202220232024202571 95 126 174 172 223 273 358 383 465 516 697 725 904 1031 1182 1228 1225 1380 1420 1366 1359 1307 1168 1055 1001 887 92

Съавтори

Lawrence AngAssociate Professor of Marketing, Macquarie UniversityПотвърден имейл адрес: mq.edu.au
Lars GroegerSenior Lecturer, Macquarie Business School, Sydney// Associate Professor ICN Business School BerlinПотвърден имейл адрес: mq.edu.au
Sergio BiggemannAssociate Professor of Marketing, University of OtagoПотвърден имейл адрес: otago.ac.nz
Rizal AhmadUniversiti Tun Abdul RazakПотвърден имейл адрес: unirazak.edu.my
Peter NaudéProfessor of Marketing, Manchester Business SchoolПотвърден имейл адрес: manchester.ac.uk
Martin Williams@ National Art School, Sydney. Previously Supervisor and Lecturer advertising & corporateПотвърден имейл адрес: student.nas.edu.au
Jamie BurtonProfessor of Marketing, Management Sciences and Marketing Division, Alliance ManchesterПотвърден имейл адрес: manchester.ac.uk
Daniel D PriorSchool of Business, UNSW Canberra, University of New South WalesПотвърден имейл адрес: adfa.edu.au
Michela Ornati, PhDSenior Lecturer (Associate Prof.) SUPSIПотвърден имейл адрес: supsi.ch
Dogan GursoySchool of Hospitality Business Management, Carson College of Business,Washington State UniversityПотвърден имейл адрес: wsu.edu
Anastasia MariussenOslo School of Management, Campus KristianiaПотвърден имейл адрес: mh.no
David P NewtonProfessor of FinanceПотвърден имейл адрес: bath.ac.uk
steve worthingtonProfessor at Swinburne UniversityПотвърден имейл адрес: swin.edu.au

Следене

Francis Buttle

Principal (retired), Francis Buttle and Associates, formerly Professor, Macquarie Graduate School of

Потвърден имейл адрес: francisbuttle.com.au - Начална страница

CRM marketing relationship marketing word of mouth complaints management


Заглавие Сортиране по цитати Сортиране по година Сортиране по заглавие	Позовавания Позовавания	Година
Customer relationship management: Concepts, applications and technologies DD Prior, F Buttle, S Maklan Taylor & Francis, 2024	4090*	2024
SERVQUAL: Review, Critique, Research Agenda F Buttle European Journal of Marketing 30 (1), 8-32, 1996	3974	1996
Word of Mouth: Understanding and Managing Referral Marketing FA Buttle Journal of Strategic Marketing 6 (3), 241-254, 1998	2290	1998
Relationship Marketing F Buttle Relationship Marketing: Theory and Practice, Paul Chapman Publishing, London …, 1996	1149*	1996
Assessing Relationship Quality P Naudé, F Buttle Industrial Marketing Management 29 (4), 351-361, 2000	784	2000
A Repertory Grid Analysis of Austria's Image as a Summer Vacation Destination J Embacher, F Buttle Journal of Travel Research 27 (3), 3-7, 1989	596	1989
Hospitality marketing: An introduction D Bowie, F Buttle Routledge, 2004	508	2004
ISO 9000: Marketing Motivations and Benefits F Buttle International Journal of Quality & Reliability Management 14 (9), 936-947, 1997	493	1997
SYSTRA‐SQ: a new measure of bank service quality AH Aldlaigan, FA Buttle International Journal of Service Industry Management 13 (4), 362-381, 2002	463	2002
Customer Retention Management Processes: A Quantitative Study L Ang, F Buttle European Journal of Marketing 40 (1/2), 83-99, 2006	433	2006
Does Service Failure Influence Customer Loyalty? F Buttle, J Burton Journal of Consumer Behaviour: An International Research Review 1 (3), 217-227, 2002	430	2002
Customer Relationship Management: Manajemen Hubungan Pelanggan F Buttle Bayumedia Publishing, 2004	361*	2004
Customer Retention Management: A Reflection of Theory and Practice R Ahmad, F Buttle Marketing Intelligence & Planning 20 (3), 149-161, 2002	334	2002
Hotel and Food Service Marketing: A Managerial Approach F Buttle Cassell, 1986	281	1986
Customer Retention: A Potentially Potent Marketing Management Strategy R Ahmad, F Buttle Journal of Strategic Marketing 9 (1), 29-45, 2001	280	2001
The CRM Value Chain F Buttle Marketing Business 96 (2), 52-5, 2001	237	2001
Strategic, Operational and Analytical Customer Relationship Management: Attributes and Measures R Iriana, F Buttle Journal of Relationship Marketing 5 (4), 23-42, 2007	231	2007
Beyond Satisfaction: Customer Attachment to Retail Banks A Aldlaigan, F Buttle International Journal of Bank Marketing 23 (4), 349-359, 2005	199	2005
Hotel Marketing Strategy and the Theory of Reasoned Action F Buttle, B Bok International Journal of Contemporary Hospitality Management 8 (3), 5-10, 1996	191	1996
Shopping Motives Constructionist Perspective F Buttle Service Industries Journal 12 (3), 349-367, 1992	187	1992

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