| AI feel you: customer experience assessment via chatbot interviews K Sidaoui, M Jaakkola, J Burton Journal of Service Management 31 (4), 745-766, 2020 | 144 | 2020 |
| Customer deviance: A framework, prevention strategies, and opportunities for future research PW Fombelle, CM Voorhees, MR Jenkins, K Sidaoui, S Benoit, T Gruber, ... Journal of Business Research 116, 387-400, 2020 | 91 | 2020 |
| It is really not a game: An integrative review of gamification for service research R Ciuchita, J Heller, S Köcher, S Köcher, T Leclercq, K Sidaoui, S Stead Journal of Service Research 26 (1), 3-20, 2023 | 66 | 2023 |
| The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts V Blazevic, K Sidaoui Journal of Service Management 33 (4/5), 733-746, 2022 | 14 | 2022 |
| SDG commentary: collaboration services for sustainable development goal (SDG) partnerships RP Fisk, S Kabadayi, K Sidaoui, RH Tsiotsou Journal of Services Marketing 38 (2), 238-246, 2024 | 9 | 2024 |
| Generative AI in Responsible Conversational Agent Integration: Guidelines for Service Managers K Sidaoui, D Mahr, G Odekerken-Schröder Organizational Dynamics, 101045, 2024 | 6 | 2024 |
| Towards a Data-Driven Understanding of The Customer Experience Gestalt K Sidaoui PQDT-Global, 2021 | 1 | 2021 |
| It is Really Not a Game R Ciuchita, J Heller, S Köcher, S Köcher, T Leclercq, K Sidaoui, S Stead Journal of Service Research, 2022 | | 2022 |
| Extraction of Customer Experience Feelings Using Artificially Intelligent Chatbots K Sidaoui, M Jaakkola, J Burton 2020 AMA Winter Academic Conference, 2020 | | 2020 |
| Exploring the Holistic Customer Experience Gestalt through its Elements: An Abstract K Sidaoui, J Burton, B Theodoulidis Enlightened Marketing in Challenging Times: Proceedings of the 2019 AMS …, 2020 | | 2020 |
| USING ARTIFICIALLY INTELLIGENT CHATBOTS TO STUDY FEELINGS IN CUSTOMER EXPERIENCE K Sidaoui, J Burton, M Jaakkola 16th International Research Symposium on Advancing Service Research and Practice, 2019 | | 2019 |
| Exploring the holistic customer experience gestalt through its dimensions K Sidaoui, J Burton, B Theodoulidis 2019 AMS World Marketing Congress, 2019 | | 2019 |
| Customer Deviance: An Expanded Framework, Prevention Strategies, and Opportunities for Future Research P Fombelle, C Voorhees, M Jenkins, I Abosag, S Benoit, T Gruber, ... Customer Deviance: An Expanded Framework, Prevention Strategies, and …, 2018 | | 2018 |
| Artificial emotional intelligence: Using artificial intelligence to study feelings in customer experience K Sidaoui, J Burton, M Jaakkola 16th International Research Symposium on Advancing Service Research and Practice, 2018 | | 2018 |
| Exploring the holistic customer experience gestalt through its dimensions: a literature review K Sidaoui, J Burton, B Theodoulidis Frontiers in Service Conference 2018, 2018 | | 2018 |
| Data Exchange Web (DEW): Consolidating the world’s knowledge. Reality or fiction? DEW DEW | | |
Jamie BurtonProfessor of Marketing, Management Sciences and Marketing Division, Alliance ManchesterПотвърден имейл адрес: manchester.ac.uk