Thorsten Gruber

Получаване на мой собствен потребителски профил

Позовавания

	Всички	От 2020
Позовавания	14346	8454
h-индекс	37	28
i10-индекс	52	44

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Съавтори

Roediger VossProfessor of Business and Economics EducationПотвърден имейл адрес: kalaidos-fh.ch
Isabelle SzmiginProfessor of Marketing, University of BirminghamПотвърден имейл адрес: bham.ac.uk
Jamie BurtonProfessor of Marketing, Management Sciences and Marketing Division, Alliance ManchesterПотвърден имейл адрес: manchester.ac.uk
Bo EdvardssonProfessor of Business Administration, CTF Service Research Centre, Karlstad universityПотвърден имейл адрес: kau.se
Bård TronvollProfessor of Marketing, University of Inland Norway, and CTF - Karlstad University, SwedenПотвърден имейл адрес: tronvoll.no
Werner KunzProfessor of Marketing, University of Massachusetts BostonПотвърден имейл адрес: umb.edu
Stefanie PaluchProfessor for Service and Technology MarketingПотвърден имейл адрес: time.rwth-aachen.de
Paul PattersonSchool of Marketing, University of New South WalesПотвърден имейл адрес: unsw.edu.au
Ruth N. BoltonArizona State UniversityПотвърден имейл адрес: asu.edu
K* KeelingManchester Business SchoolПотвърден имейл адрес: manchester.ac.uk
Stephan HennebergChair Professor of Marketing & Strategy, Head of the Marketing DepartmentПотвърден имейл адрес: qmul.ac.uk
Jochen WirtzNational University of SingaporeПотвърден имейл адрес: nus.edu.sg
Vinh LuThe Australian National UniversityПотвърден имейл адрес: anu.edu.au
Antje MartinsAssociate Lecturer, The University of Queensland Business SchoolПотвърден имейл адрес: business.uq.edu.au
Peter NaudéProfessor of Marketing, Manchester Business SchoolПотвърден имейл адрес: manchester.ac.uk
David SolnetProfessor of Service Management and Service WorkПотвърден имейл адрес: uq.edu.au
Yuliya Komarova LoureiroAssociate Professor of Marketing, Fordham UniversityПотвърден имейл адрес: fordham.edu
Bahar AshnaiWilliam Paterson UniversityПотвърден имейл адрес: wpunj.edu
Sabine BenoitSingapore Management UniversityПотвърден имейл адрес: smu.edu.sg
DR ILMA NUR CHOWDHURYAssociate Professor, Alliance Manchester Business SchoolПотвърден имейл адрес: manchester.ac.uk

Следене

Thorsten Gruber

Professor of Marketing and Service Management, Centre for Service Management (CSM), Loughborough

Потвърден имейл адрес: lboro.ac.uk - Начална страница

Marketing Service Management Service Marketing Service Quality Service Innovation


Заглавие Сортиране по цитати Сортиране по година Сортиране по заглавие	Позовавания Позовавания	Година
Understanding Generation Y and their use of social media: a review and research agenda RN Bolton, A Parasuraman, A Hoefnagels, N Migchels, S Kabadayi, ... Journal of Service Management 24 (3), 245-267, 2013	2532	2013
Expanding understanding of service exchange and value co-creation: a social construction approach B Edvardsson, B Tronvoll, T Gruber Journal of the Academy of Marketing Science 39 (2), 327-339, 2011	2204	2011
Brave new world: service robots in the frontline J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins Journal of Service Management 29 (5), 907-931, 2018	2203	2018
Examining student satisfaction with higher education services: Using a new measurement tool T Gruber, S Fuß, R Voss, M Gläser-Zikuda International Journal of Public Sector Management 23 (2), 105-123, 2010	871	2010
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully Journal of Business Research 79, 219-227, 2017	840	2017
Service quality in higher education: The role of student expectations R Voss, T Gruber, I Szmigin Journal of business research 60 (9), 949-959, 2007	691	2007
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber, A Martins, PG Patterson Journal of Service Theory and Practice 30 (3), 361-391, 2020	555	2020
Co‐creation in radical service innovation: a systematic analysis of microlevel processes H Perks, T Gruber, B Edvardsson Journal of product innovation management 29 (6), 935-951, 2012	377	2012
Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach FV Ordenes, B Theodoulidis, J Burton, T Gruber, M Zaki Journal of Service Research 17 (3), 278-295, 2014	322	2014
Individual values and motivational complexities in ethical clothing consumption: A means-end approach T Jägel, K Keeling, A Reppel, T Gruber Journal of Marketing Management 28 (3-4), 373-396, 2012	292	2012
New development:‘Healing at a distance’—telemedicine and COVID-19 H Leite, IR Hodgkinson, T Gruber Public money & management 40 (6), 483-485, 2020	282	2020
Every cloud has a silver lining—Exploring the dark side of value co-creation in B2B service networks IN Chowdhury, T Gruber, J Zolkiewski Industrial Marketing Management 55, 97-109, 2016	270	2016
The desired teaching qualities of lecturers in higher education: a means end analysis R Voss, T Gruber Quality Assurance in Education 14 (3), 217-242, 2006	204	2006
Designing and conducting online interviews to investigate interesting consumer phenomena T Gruber, I Szmigin, AE Reppel, R Voss Qualitative Market Research: An International Journal 11 (3), 256-274, 2008	173	2008
Academic sell-out: how an obsession with metrics and rankings is damaging academia T Gruber Journal of Marketing for Higher Education 24 (2), 165-177, 2014	171	2014
Elevating the human experience (HX) through service research collaborations: introducing ServCollab RP Fisk, L Alkire, L Anderson, DE Bowen, T Gruber, AL Ostrom, L Patricio Journal of Service Management 31 (4), 615-635, 2020	166	2020
I want to believe they really care: How complaining customers want to be treated by frontline employees T Gruber Journal of Service Management 22 (1), 85-110, 2011	165	2011
Billions of Impoverished People Deserve to Be Better Served: A Call to Action for the Service Research Community RP Fisk, L Anderson, DE Bowen, T Gruber, AL Ostrom, L Patrício, ... Journal of Service Management 27, 2016	155	2016
Handling customer complaints effectively: A comparison of the value maps of female and male complainants T Gruber, I Szmigin, R Voss Managing Service Quality: An International Journal 19 (6), 636-656, 2009	136	2009
Understanding the characteristics of effective professors: The student's perspective T Gruber, A Reppel, R Voss Journal of Marketing for Higher Education 20 (2), 175-190, 2010	128	2010

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