Stefan Michel

Получаване на мой собствен потребителски профил

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	Всички	От 2020
Позовавания	3612	960
h-индекс	18	11
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Въз основа на изисквания при финансирането

Съавтори

Andrew S. GallanAsst. Professor of Marketing, Florida Atlantic UniversityПотвърден имейл адрес: fau.edu
Uta Juttner JüttnerCranfield UniversityПотвърден имейл адрес: cranfield.ac.uk
Luis RubalcabaProfessor of Economics and Business AdministrationПотвърден имейл адрес: uah.es
Javier ReynosoTecnológico de Monterrey, EGADE Business SchoolПотвърден имейл адрес: tec.mx
Jon SundboProfessor in business administration and innovationПотвърден имейл адрес: ruc.dk
Robert F. LuschProfessor of MarketingПотвърден имейл адрес: email.arizona.edu
Stephen L. VargoSiegfried Centennial Chair of Marketing and Supply Chain Management, University of OklahomaПотвърден имейл адрес: ou.edu
Jan H. SchumannUniversität PassauПотвърден имейл адрес: uni-passau.de
Emma K. MacdonaldProfessor, Strathclyde Business School, University of Strathclyde, Scotland, UKПотвърден имейл адрес: strath.ac.uk
Stuart ReadWillamette UniversityПотвърден имейл адрес: willamette.edu
Kumar Rakesh RanjanProfessor of Marketing, EDHEC Business SchoolПотвърден имейл адрес: edhec.edu
Dorothea SchaffnerProfessor, School of Applied Psychology, University of Applied Sciences North Western SwitzerlandПотвърден имейл адрес: fhnw.ch

Следене

Stefan Michel

Professor of Marketing and Service Management, IMD

Потвърден имейл адрес: imd.org - Начална страница

Marketing Customer Innovation Service


Заглавие Сортиране по цитати Сортиране по година Сортиране по заглавие	Позовавания Позовавания	Година
Analyzing service failures and recoveries: a process approach S Michel International journal of service industry management 12 (1), 20-33, 2001	542	2001
An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic S Michel, SW Brown, AS Gallan Journal of the academy of marketing science 36, 54-66, 2008	540	2008
Service-Logic Innovations: How to Innovate Customers, not Products S Michel, SW Brown, AS Gallan California Management Review 50 (3), 54-66, 2008	380	2008
Why service recovery fails: Tensions among customer, employee, and process perspectives S Michel, D Bowen, R Johnston Journal of service management 20 (3), 253-273, 2009	373	2009
Shaping, organizing, and rethinking service innovation: a multidimensional framework L Rubalcaba, S Michel, J Sundbo, SW Brown, J Reynoso Journal of Service Management 23 (5), 696-715, 2012	336	2012
Three outcomes of service recovery: Customer recovery, process recovery and employee recovery R Johnston, S Michel International Journal of Operations & Production Management 28 (1), 79-99, 2008	325	2008
The service recovery paradox: true but overrated? S Michel, ML Meuter International Journal of service industry management 19 (4), 441-457, 2008	263	2008
Reconfiguration of the conceptual landscape: a tribute to the service logic of Richard Normann S Michel, SL Vargo, RF Lusch Journal of the Academy of Marketing Science 36 (1), 152-155, 2008	190	2008
Consequences of perceived acceptability of a bank's service failures S Michel Journal of Financial Services Marketing 8, 367-377, 2004	93	2004
Capture More Value. Innovation isn't worth much if you don't get paid for it. S Michel Harvard Business Review, 78-85, 2014	75*	2014
Identifying the right solution customers: A managerial methodology K Windler, U Jüttner, S Michel, S Maklan, EK Macdonald Industrial Marketing Management 60, 173-186, 2017	64	2017
Prosuming-Marketing S Michel Konzeption und Anwendung. Bern/Stuttgart/Wien, 1997	48	1997
Qualitätsunterschiede zwischen Dienstleistungen und Eigenleistungen (Prosuming) als Herausforderung für Dienstleister S Michel Dienstleistungsqualität: Konzepte—Methoden—Erfahrungen, 71-86, 2000	39	2000
Exploring the service recovery paradox S Michel American Marketing Association 13, 75-82, 2002	36	2002
Mass-customised products: are they bought for uniqueness or to overcome problems with standard products? S Michel, M Kreuzer, A Stringfellow, JH Schumann Journal of Customer Behaviour 8 (4), 307-327, 2009	33	2009
Prosuming-Marketing: Konzeption und Anwendung S Michel Haupt, 1997	30	1997
Marketing: eine praxisorientierte Einführung mit zahlreichen Beispielen S Michel, KO Michel Compendio Bildungsmedien AG, 2009	24	2009
Marketingkonzept S Michel, C Pifko Compendio Bildungsmedien, 2008	24*	2008
Implementierungshürden des Value Based Pricing S Michel, P Pfäffli Marketing review St. gallen 26, 26-31, 2009	18	2009
The Guaranty Trust Bank of Nigeria: From niche positioning to mass‐market branding S Maklan, S Knox, S Michel Thunderbird international business review 51 (4), 385-401, 2009	18	2009

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