| The tourism and leisure industry: Shaping the future K Weiermair, C Mathies Routledge, 2004 | 556* | 2004 |
| Customer service understanding: gender differences of frontline employees C Mathies, M Burford Managing Service Quality: An International Journal, 2011 | 106 | 2011 |
| A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers B Piyathasanan, C Mathies, M Wetzels, PG Patterson, K de Ruyter International Journal of Electronic Commerce 19 (2), 126-158, 2015 | 98 | 2015 |
| The antecedents and consequences of humour for service: A review and directions for research C Mathies, TM Chiew, M Kleinaltenkamp Journal of Service Theory and Practice 26 (2), 137-162, 2016 | 94 | 2016 |
| Customer acceptance of frontline service robots in retail banking: A qualitative approach A Amelia, C Mathies, PG Patterson Journal of Service Management 33 (2), 321-341, 2022 | 73 | 2022 |
| Revenue management and customer centric marketing—How do they influence travellers' choices? C Mathies, S Gudergan Journal of Revenue and Pricing Management 6, 331-346, 2007 | 62 | 2007 |
| Continued value creation in crowdsourcing from creative process engagement B Piyathasanan, C Mathies, PG Patterson, K de Ruyter Journal of Services Marketing 32 (1), 19-33, 2018 | 56 | 2018 |
| The effect of humour usage on customer’s service experiences TM Chiew, C Mathies, P Patterson Australian Journal of Management 44 (1), 109-127, 2019 | 50 | 2019 |
| Authentic isn't always best: when inauthentic social media influencers induce positive consumer purchase intention through inspiration V Andonopoulos, JJ Lee, C Mathies Journal of Retailing and Consumer Services 75, 103521, 2023 | 44 | 2023 |
| Do status levels in loyalty programmes change customers’ willingness to pay? C Mathies, SP Gudergan Journal of Revenue and Pricing Management 11, 274-288, 2012 | 38 | 2012 |
| The effects of customer-centric marketing and revenue management on travelers’ choices C Mathies, SP Gudergan, PZ Wang Journal of Travel Research 52 (4), 479-493, 2013 | 34 | 2013 |
| New insights into the climate–attitudes–outcome framework: Empirical evidence from the Australian service sector C Mathies, LV Ngo Australian Journal of Management 39 (3), 473-491, 2014 | 27 | 2014 |
| The role of fairness in modelling customer choice C Mathies, SP Gudergan Australasian Marketing Journal 19 (1), 22-29, 2011 | 26 | 2011 |
| Service models and culture: impact on work behaviours C Mathies, J Lee, A Wong Journal of Services Marketing 32 (5), 616-628, 2018 | 10 | 2018 |
| Social Identity and Motivation for Creative Crowdsourcing and Their Influence on Value Creation for the Firm B Piyathasanan, P Patterson, K deRuyter, C Mathies ANZMAC 2011, Perth, 2011 | 7 | 2011 |
| Use and misuse of yield management practices in tourism: A lesson from the airline industry K Weiermair, C Mathies AIEST (ed.),“Air Transport and Tourism”, 52nd Congress in Salvador-Bahia …, 2002 | 7 | 2002 |
| Who gets the job? Synthesis of literature findings on provider success in crowdsourcing marketplaces B Assemi, H Jafarzadeh, E Abedin, F Rabhi, C Mathies Pacific Asia Journal of the Association for Information Systems 14 (1), 4, 2022 | 6 | 2022 |
| Humor in Dienstleistungsinteraktionen–Was wir (nicht) wissen M Kleinaltenkamp, C Mathies, S Gansky Aktuelle Aspekte in der Dienstleistungsforschung, 145-161, 2015 | 6 | 2015 |
| We're So Bad It's Funny - Effects of Using Humour in the Marketing Communication of Low-Quality Service Providers I Danatzis, J Möller, C Mathies Journal of Service Management Research 4 (2-3), 84-99, 2020 | 5 | 2020 |
| Negotiation style measurement scale development and testing. S Gudergan, C Mathies, A Kyngdon, S Kozicki Australian and New Zealand Marketing Academy Conference, 2004 | 5 | 2004 |
