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Aditi Sarkar Sengupta
Aditi Sarkar Sengupta
Tallinn University of Technology
Correu electrònic verificat a taltech.ee
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How customers cope with service failure? A study of brand reputation and customer satisfaction
AS Sengupta, MS Balaji, BC Krishnan
Journal of business research 68 (3), 665-674, 2015
4012015
Are cynical customers satisfied differently? Role of negative inferred motive and customer participation in service recovery
MS Balaji, S Jha, AS Sengupta, BC Krishnan
Journal of Business Research 86, 109-118, 2018
1132018
Does successful recovery mitigate failure severity? A study of the behavioral outcomes in Indian context
MS Balaji, A Sarkar
International Journal of Emerging Markets 8 (1), 65-81, 2013
682013
Interactive effects of personal and organizational resources on frontline bank employees’ job outcomes: The mediating role of person-job fit
AS Sengupta, U Yavas, E Babakus
International Journal of Bank Marketing 33 (7), 884-903, 2015
542015
User acceptance of IoT applications in retail industry
MS Balaji, SK Roy, A Sengupta, A Chong
Technology Adoption and Social Issues: Concepts, Methodologies, Tools, and …, 2018
332018
Impact of other customers on service quality evaluation and revisit intention in hospitality services
A Sarkar Sengupta, SS Pillai
International Journal of Culture, Tourism and Hospitality Research 11 (2 …, 2017
192017
Brand Reputation: does it Help Customers Cope with Service Failure?
A Sarkar, BC Krishnan, MS Balaji
Ideas in Marketing: Finding the New and Polishing the Old: Proceedings of …, 2015
112015
Impact of other customers in high and low involvement services: moderating role of customer’s need for uniqueness
AS Sengupta, SS Pillai
Journal of Indian Business Research 9 (1), 41-58, 2017
102017
Heterogenous internationalization processes of emerging economy MNEs: A review and research agenda
AS Sengupta, I Kleindienst, T Hutzschenreuter
Journal of International Management, 2023
72023
Misery loves company: evaluation of negative e-WOM effects at the post-service recovery stage
AS Sengupta, M Royne Stafford, A K. Fox
Journal of Service Theory and Practice, 2024
42024
Home Country Institutions and Location Choice Decisions: A Microfoundation Perspective of Decision Maker’s Dynamic Capabilities
AS Sengupta
50th AIB UK&I Chapter Conference and Doctoral Colloquium, 2024
2024
En aquests moments el sistema no pot dur a terme l'operació. Torneu-ho a provar més tard.
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