| Managing uncertainty during a global pandemic: An international business perspective P Sharma, TY Leung, RPJ Kingshott, NS Davcik, S Cardinali Journal of business research 116, 188-192, 2020 | 628 | 2020 |
| The impact of psychological contracts upon trust and commitment within supplier–buyer relationships: A social exchange view RPJ Kingshott Industrial Marketing Management 35 (6), 724-739, 2006 | 427 | 2006 |
| Internal service quality as a driver of employee satisfaction, commitment and performance: Exploring the focal role of employee well-being P Sharma, TTC Kong, RPJ Kingshott Journal of service management 27 (5), 773-797, 2016 | 301 | 2016 |
| The impact of psychological contracts on trust and commitment in supplier‐distributor relationships RPJ Kingshott, A Pecotich European Journal of Marketing, 2007 | 251 | 2007 |
| The impact of the relational plan on adoption of electronic banking N Rexha, RPJ Kingshott, A Shang Shang Aw Journal of services marketing 17 (1), 53-67, 2003 | 251 | 2003 |
| Customer engagement, consumption and firm performance in a multi-actor service eco-system: The moderating role of resource integration MHW Ho, HFL Chung, R Kingshott, CC Chiu Journal of Business Research 121, 557-566, 2020 | 102 | 2020 |
| The impact of relational versus technological resources on e-loyalty: A comparative study between local, national and foreign branded banks RPJ Kingshott, P Sharma, HFL Chung Industrial marketing management 72, 48-58, 2018 | 91 | 2018 |
| Re-examining students’ perception of e-learning: an Australian perspective C Loh, DH Wong, A Quazi, RP Kingshott International Journal of Educational Management 30 (1), 129-139, 2016 | 91 | 2016 |
| Self-service technology in supermarkets–do frontline staff still matter? P Sharma, A Ueno, R Kingshott Journal of Retailing and Consumer Services 59, 102356, 2021 | 77 | 2021 |
| Interactive effects of self-congruity and need for uniqueness on brand loyalty via brand experience and brand attachment F Chieng, P Sharma, RPJ Kingshott, R Roy Journal of Product & Brand Management 31 (6), 870-885, 2022 | 64 | 2022 |
| Impact of frontline service employees’ acculturation behaviors on customer satisfaction and commitment in intercultural service encounters SS Gaur, P Sharma, H Herjanto, RPJ Kingshott Journal of Service Theory and Practice 27 (6), 1105-1121, 2017 | 58 | 2017 |
| Interactive effects of marketing strategy formulation and implementation upon firm performance B Ramaseshan, A Ishak, RPJ Kingshott Journal of Marketing Management 29 (11-12), 1224-1250, 2013 | 58 | 2013 |
| Firm self-service technology readiness B Ramaseshan, RP Kingshott, A Stein Journal of service management 26 (5), 751-776, 2015 | 57 | 2015 |
| The impact of psychological contract breaches within east-west buyer-supplier relationships RPJ Kingshott, P Sharma, H Sima, D Wong Industrial Marketing Management 89, 220-231, 2020 | 47 | 2020 |
| The role of interaction quality and switching costs in premium banking services P Laksamana, D Wong, RPJ Kingshott, F Muchtar Marketing Intelligence & Planning 31 (3), 229-249, 2013 | 45 | 2013 |
| Customer participation and service outcomes: Mediating role of task-related affective well-being A Asokan Ajitha, P Sharma, RPJ Kingshott, UK Maurya, A Kaur Journal of Services Marketing 33 (1), 16-30, 2019 | 44 | 2019 |
| Moderating effects of service separation on customer relationships with service firms: A social-exchange perspective FT Alhathal, P Sharma, RPJ Kingshott Journal of Service Theory and Practice 29 (1), 71-92, 2019 | 41 | 2019 |
| “Happy-performing managers” thesis: Testing the mediating role of job-related affective outcomes on the impact of role stressors on contextual performance P Hosie, P Sharma, RPJ Kingshott International Journal of Manpower 40 (2), 356-372, 2019 | 41 | 2019 |
| Customer engagement and relationships in multi-actor service ecosystems P Sharma, K Jain, RPJ Kingshott, A Ueno Journal of Business Research 121, 487-494, 2020 | 39 | 2020 |
| The relationships between ethical climates, ethical ideologies and organisational commitment within Indonesian higher education institutions MP Putranta, RPJ Kingshott Journal of Academic Ethics 9, 43-60, 2011 | 39 | 2011 |
Piyush SharmaJohn Curtin Distinguished Professor, Curtin University, Perth, AustraliaCorreu electrònic verificat a curtin.edu.au
