| Customer relationship management mechanisms: A systematic review of the state of the art literature and recommendations for future research Z Soltani, NJ Navimipour Computers in Human Behavior 61, 667-688, 2016 | 387 | 2016 |
| The impact of cost, technology acceptance and employees' satisfaction on the effectiveness of the electronic customer relationship management systems NJ Navimipour, Z Soltani Computers in Human Behavior 55, 1052-1066, 2016 | 288 | 2016 |
| The impact of the customer relationship management on the organization performance Z Soltani, B Zareie, FS Milani, NJ Navimipour The Journal of High Technology Management Research 29 (2), 237-246, 2018 | 263 | 2018 |
| The impact of trust, privacy and quality of service on the success of E-CRM: the mediating role of customer satisfaction H Dehghanpouri, Z Soltani, R Rostamzadeh Journal of business & industrial marketing 35 (11), 1831-1847, 2020 | 186 | 2020 |
| Application of DEA in benchmarking: a systematic literature review from 2003–2020 R Rostamzadeh, O Akbarian, A Banaitis, Z Soltani Technological and Economic Development of Economy 27 (1), 175-222, 2021 | 85 | 2021 |
| The effect of knowledge management, e-learning systems and organizational learning on organizational intelligence Z Soltani, B Zareie, L Rajabiun, A Agha Mohseni Fashami Kybernetes 49 (10), 2455-2474, 2020 | 47 | 2020 |
| The effect of human resources strategic management to attract, retain and empower human resources (case study: Agricultural Bank of Urmia) R Rostamzadeh, H Boudaghi Khajenobar, Z Soltani Future study Management 27 (107), 13-31, 2016 | 3 | 2016 |
| The Impact of Organizational Culture, Organizational Strategy and Technological Innovation on the Effectiveness of Electronic Customer Relationship Management Systems. Z Soltani, N Jafari Navimipour Biannual Journal of Value Chain Management 1 (1), 13-30, 2016 | | 2016 |