| The appropriation of conversational AI in the workplace: A taxonomy of AI chatbot users L Gkinko, A Elbanna International Journal of Information Management 69, 102568, 2023 | 127 | 2023 |
| Hope, tolerance and empathy: employees' emotions when using an AI-enabled chatbot in a digitalised workplace L Gkinko, A Elbanna Information Technology & People 35 (6), 1714-1743, 2022 | 93 | 2022 |
| Designing trust: The formation of employees’ trust in conversational AI in the digital workplace L Gkinko, A Elbanna Journal of Business Research 158, 113707, 2023 | 66 | 2023 |
| The Creation of Chatbots at Work: An Organizational Perspective L Gkinko, A Elbanna AI@Work, https://ai.reshapingwork.net/, 2020 | 7 | 2020 |
| Good morning chatbot, do i have any meetings today? investigating trust in AI chatbots in a digital workplace L Gkinko, A Elbanna International Working Conference on Transfer and Diffusion of IT, 105-117, 2022 | 6 | 2022 |
| AI chatbots sociotechnical research: An overview and future directions. L Gkinko, AR Elbanna STPIS, 173-183, 2022 | 6 | 2022 |
| AI in the Workplace: Exploring Chatbot Use and Users’ Emotions L Gkinko, A Elbanna Responsible AI and Analytics for an Ethical and Inclusive Digitized Society …, 2021 | 6 | 2021 |
| Chatbots at work: an employees’ perspective L Gkinko, A Elbanna The Future of Digital Work: The Challenge of Inequality IFIP Joint Working …, 2020 | 5 | 2020 |
| Chatbots at Work: A Taxonomy of the Use of Chatbots in the Workplace L Gkinko, A Elbanna Responsible AI and Analytics for an Ethical and Inclusive Digitized Society …, 2021 | 4 | 2021 |
| Check for updates AI in the Workplace: Exploring Chatbot Use and Users' Emotions L Gkinko, A Elbanna Responsible AI and Analytics for an Ethical and Inclusive Digitized Society …, 2021 | | 2021 |
Amany ElbannaProfessor in Information Systems and Digital Transformation, Royal Holloway University of LondonCorreu electrònic verificat a rhul.ac.uk