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Martin Wetzels
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Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration
M Wetzels, G Odekerken-Schröder, C Van Oppen
MIS quarterly, 177-195, 2009
72422009
Hierarchical latent variable models in PLS-SEM: guidelines for using reflective-formative type models
JM Becker, K Klein, M Wetzels
Long range planning 45 (5-6), 359-394, 2012
28092012
A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects
J Schepers, M Wetzels
Information & management 44 (1), 90-103, 2007
25072007
Linking perceived service quality and service loyalty: a multi‐dimensional perspective
J Bloemer, KO De Ruyter, M Wetzels
European journal of marketing 33 (11/12), 1082-1106, 1999
16331999
Response rate and response quality of internet-based surveys: An experimental study
E Deutskens, K De Ruyter, M Wetzels, P Oosterveld
Marketing letters 15, 21-36, 2004
15252004
The extended transportation-imagery model: A meta-analysis of the antecedents and consequences of consumers' narrative transportation
T Van Laer, K De Ruyter, LM Visconti, M Wetzels
Journal of Consumer research 40 (5), 797-817, 2014
14712014
An assessment of value creation in mobile service delivery and the moderating role of time consciousness
M Kleijnen, K De Ruyter, M Wetzels
Journal of retailing 83 (1), 33-46, 2007
12672007
On the relationship between perceived service quality, service loyalty and switching costs
K De Ruyter, M Wetzels, J Bloemer
International journal of service industry management 9 (5), 436-453, 1998
10491998
Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness
E Aguirre, D Mahr, D Grewal, K De Ruyter, M Wetzels
Journal of retailing 91 (1), 34-49, 2015
10182015
More than words: The influence of affective content and linguistic style matches in online reviews on conversion rates
S Ludwig, K De Ruyter, M Friedman, EC Brüggen, M Wetzels, G Pfann
Journal of marketing 77 (1), 87-103, 2013
9952013
Customer adoption of e‐service: an experimental study
K De Ruyter, M Wetzels, M Kleijnen
International journal of service industry management 12 (2), 184-207, 2001
9562001
Marketing service relationships: the role of commitment
M Wetzels, K De Ruyter, M Van Birgelen
Journal of business & industrial marketing 13 (4/5), 406-423, 1998
8541998
An exploration of consumer resistance to innovation and its antecedents
M Kleijnen, N Lee, M Wetzels
Journal of economic psychology 30 (3), 344-357, 2009
8322009
Consumer acceptance of wireless finance
M Kleijnen, M Wetzels, K De Ruyter
Journal of financial services marketing 8, 206-217, 2004
8112004
The dynamics of the service delivery process: a value-based approach
K De Ruyter, M Wetzels, J Lemmink, J Mattson
International journal of research in marketing 14 (3), 231-243, 1997
5681997
Customer equity considerations in service recovery: a cross‐industry perspective
K De Ruyter, M Wetzels
International Journal of Service Industry Management 11 (1), 91-108, 2000
5032000
E-tailers versus retailers: Which factors determine consumer preferences
C Keen, M Wetzels, K De Ruyter, R Feinberg
Journal of Business Research 57 (7), 685-695, 2004
4902004
Trust in humanoid robots: implications for services marketing
MME Van Pinxteren, RWH Wetzels, J Rüger, M Pluymaekers, M Wetzels
Journal of Services Marketing 33 (4), 507-518, 2019
4722019
Developing supplier integration capabilities for sustainable competitive advantage: A dynamic capabilities approach
E Vanpoucke, A Vereecke, M Wetzels
Journal of operations management 32 (7-8), 446-461, 2014
4652014
Role stress in call centers: Its effects on employee performance and satisfaction
KO De Ruyter, M Wetzels, R Feinberg
Journal of interactive marketing 15 (2), 23-35, 2001
4312001
En aquests moments el sistema no pot dur a terme l'operació. Torneu-ho a provar més tard.
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