Forrest V. Morgeson III

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Claes FornellChairman and Founder, American Customer Satisfaction IndexVerificeret mail på umich.edu
G. Tomas M. HultMichigan State UniversityVerificeret mail på msu.edu
Sunil MithasUniversity of South FloridaVerificeret mail på umich.edu
Pratyush Nidhi SharmaH. Taylor Morrissette Endowed Faculty Fellow & Associate Professor of MIS, University of AlabamaVerificeret mail på ua.edu
Timothy KeininghamJ. Donald Kennedy Endowed Chair in E-Commerce, St. John's UniversityVerificeret mail på stjohns.edu
M.S. KrishnanAccenture Professor of Computer Information Systems, Professor of Technology and OperationsVerificeret mail på umich.edu
Lerzan AksoyDean, Gabelli School of Business and Professor of Marketing, Fordham UniversityVerificeret mail på fordham.edu
Udit SharmaUniversity of South FloridaVerificeret mail på usf.edu
Bart LariviereProfessor of Marketing at KU Leuven + Research Fellow Center for Service Intelligence, GhentVerificeret mail på kuleuven.be
Yufei ZhangUniversity of Alabama at BirminghamVerificeret mail på uab.edu
Neil A. MorganProfessor of Marketing, University of Wisconsin--MadisonVerificeret mail på wisc.edu
Luke WilliamsVice President, AECOM (formerly Head of Research Methods, Ipsos)Verificeret mail på aecom.com
Ayalla RuvioMarketing professor, Broad College of Business, Michigan State UniversityVerificeret mail på msu.edu
Brian R. ChabowskiProfessor of Marketing, The University of TulsaVerificeret mail på utulsa.edu
Peter GabrielssonProfessor of International Marketing, University of VaasaVerificeret mail på uwasa.fi
Jonathan WhitakerJoseph A. Jennings Chair in Business, University of RichmondVerificeret mail på richmond.edu
Anita PansariMichigan State UniversityVerificeret mail på msu.edu
Xiaoxu Wu SchultzColorado State UniversityVerificeret mail på colostate.edu
Alexander BuoyeAssociate Professor of Marketing at St. John's UniversityVerificeret mail på stjohns.edu
Daniel BradleyUniversity of South FloridaVerificeret mail på usf.edu

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Forrest V. Morgeson III

Department of Marketing, Michigan State University

Verificeret mail på msu.edu - Startside

Customer Satisfaction Marketing Strategy Marketing Research Marketing-Finance Interface


Titel Sortér efter henvisninger Sortér efter årstal Sortér efter titel	Citeret af Citeret af	År
Customer satisfaction and stock prices: High returns, low risk C Fornell, S Mithas, FV Morgeson III, MS Krishnan Journal of marketing 70 (1), 3-14, 2006	1537	2006
Antecedents and consequences of customer satisfaction: do they differ across online and offline purchases? GTM Hult, PN Sharma, FV Morgeson III, Y Zhang Journal of retailing 95 (1), 10-23, 2019	490	2019
Misplaced trust? Exploring the structure of the e-government-citizen trust relationship FV Morgeson III, D VanAmburg, S Mithas Journal of public administration research and theory 21 (2), 257-283, 2011	428	2011
Stock returns on customer satisfaction do beat the market: Gauging the effect of a marketing intangible C Fornell, FV Morgeson III, GTM Hult Journal of marketing 80 (5), 92-107, 2016	242	2016
Expectations, disconfirmation, and citizen satisfaction with the US federal government: Testing and expanding the model FV Morgeson Journal of Public Administration Research and Theory 23 (2), 289-305, 2012	216	2012
Do managers know what their customers think and why? GTM Hult, FV Morgeson, NA Morgan, S Mithas, C Fornell Journal of the Academy of Marketing Science 45 (1), 37-54, 2017	211	2017
Does E‐government measure up to E‐Business? Comparing end user perceptions of US federal government and E‐business web sites FV Morgeson III, S Mithas Public Administration Review 69 (4), 740-752, 2009	197	2009
Turning complaining customers into loyal customers: Moderators of the complaint handling–Customer loyalty relationship FV Morgeson III, GTM Hult, S Mithas, T Keiningham, C Fornell Journal of Marketing 84 (5), 79-99, 2020	182	2020
Do they all perform alike? An examination of perceived performance, citizen satisfaction and trust with US federal agencies FV Morgeson, C Petrescu International Review of Administrative Sciences 77 (3), 451-479, 2011	182	2011
Cross-national differences in consumer satisfaction: Mobile services in emerging and developed markets FV Morgeson III, PN Sharma, GTM Hult Journal of International Marketing 23 (2), 1-24, 2015	156	2015
Service failure severity, customer satisfaction, and market share: An examination of the airline industry TL Keiningham, FV Morgeson III, L Aksoy, L Williams Journal of Service Research 17 (4), 415-431, 2014	153	2014
An investigation of the cross-national determinants of customer satisfaction FV Morgeson, S Mithas, TL Keiningham, L Aksoy Journal of the Academy of Marketing Science 39, 198-215, 2011	146	2011
Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: A cross-industry analysis at the customer and firm levels B Lariviere, TL Keiningham, L Aksoy, A Yalçin, FV Morgeson III, S Mithas Journal of Marketing Research 53 (1), 91-109, 2016	126	2016
Commentary—The Economic and Statistical Significance of Stock Returns on Customer Satisfaction C Fornell, S Mithas, FV Morgeson III Marketing Science 28 (5), 820-825, 2009	111	2009
An empirical and comparative analysis of E-government performance measurement models: Model selection via explanation, prediction, and parsimony PN Sharma, FV Morgeson III, S Mithas, S Aljazzaf Government Information Quarterly 35 (4), 515-535, 2018	50	2018
The American customer satisfaction index (ACSI): A sample dataset and description FV Morgeson III, GTM Hult, U Sharma, C Fornell Data in Brief 48, 109123, 2023	44	2023
The statistical significance of portfolio returns C Fornell, S Mithas, F Morgeson International Journal of Research in Marketing 26 (2), 162-163, 2009	42	2009
An abnormally abnormal intangible: Stock returns on customer satisfaction C Fornell, FV Morgeson III, GTM Hult Journal of Marketing 80 (5), 122-125, 2016	40	2016
Citizen satisfaction: Improving government performance, efficiency, and citizen trust F Morgeson Springer, 2014	38	2014
The reign of the customer: Customer-centric approaches to improving satisfaction C Fornell, FV Morgeson III, GTM Hult, D VanAmburg Springer Nature, 2020	32	2020

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