| Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry ICL Ng, R Maull, N Yip European management journal 27 (6), 377-387, 2009 | 478 | 2009 |
| In search of a circular supply chain archetype–a content-analysis-based literature review L Batista, M Bourlakis, P Smart, R Maull Production Planning & Control 29 (6), 438-451, 2018 | 429 | 2018 |
| Servitization and operations management: a service dominant-logic approach L Smith, R Maull, I CL Ng International Journal of Operations & Production Management 34 (2), 242-269, 2014 | 418 | 2014 |
| Organisational culture and quality improvement R Maull, P Brown, R Cliffe International Journal of Operations & Production Management 21 (3), 302-326, 2001 | 408 | 2001 |
| Frameworks for understanding business process re‐engineering SJ Childe, RS Maull, J Bennett International Journal of operations & production management 14 (12), 22-34, 1994 | 336 | 1994 |
| Understanding business process management: implications for theory and practice PA Smart, H Maddern, RS Maull British journal of management 20 (4), 491-507, 2009 | 334 | 2009 |
| Distributed ledger technology: Applications and implications R Maull, P Godsiff, C Mulligan, A Brown, B Kewell Strategic Change 26 (5), 481-489, 2017 | 265 | 2017 |
| Are distributed ledger technologies the panacea for food traceability? S Pearson, D May, G Leontidis, M Swainson, S Brewer, L Bidaut, JG Frey, ... Global food security 20, 145-149, 2019 | 246 | 2019 |
| Transitioning from a goods‐dominant to a service‐dominant logic: Visualising the value proposition of Rolls‐Royce I Ng, G Parry, L Smith, R Maull, G Briscoe Journal of Service Management 23 (3), 416-439, 2012 | 242 | 2012 |
| The impact of operations performance on customer loyalty V Kumar, L Batista, R Maull Service Science 3 (2), 158-171, 2011 | 237 | 2011 |
| Alternative perspectives on service quality and customer satisfaction: the role of BPM V Kumar, PA Smart, H Maddern, RS Maull International Journal of Service Industry Management 19 (2), 176-187, 2008 | 225 | 2008 |
| Customer satisfaction and service quality in UK financial services H Maddern, R Maull, A Smart, P Baker International Journal of Operations & Production Management 27 (9), 999-1019, 2007 | 216 | 2007 |
| Demand chain management theory: constraints and development from global aerospace supply webs T Williams, R Maull, B Ellis Journal of operations management 20 (6), 691-706, 2002 | 214 | 2002 |
| Service delivery system design: characteristics and contingencies F Ponsignon, PA Smart, RS Maull International journal of operations & production management 31 (3), 324-349, 2011 | 204 | 2011 |
| Factors characterising the maturity of BPR programmes RS Maull, DR Tranfield, W Maull International Journal of Operations & Production Management 23 (6), 596-624, 2003 | 179 | 2003 |
| Contextual variety, Internet-of-Things and the choice of tailoring over platform: Mass customisation strategy in supply chain management I Ng, K Scharf, G Pogrebna, R Maull International Journal of Production Economics 159, 76-87, 2015 | 155 | 2015 |
| Operationalising IoT for reverse supply: the development of use-visibility measures GC Parry, SA Brax, RS Maull, ICL Ng Supply Chain Management: An International Journal 21 (2), 228-244, 2016 | 152 | 2016 |
| Emerging digital frontiers for service innovation C Peters, P Maglio, R Badinelli, RR Harmon, R Maull, JC Spohrer, ... Communications of the Association for Information Systems 39 (1), 8, 2016 | 144 | 2016 |
| Feed people first: A service ecosystem perspective on innovative food waste reduction S Baron, A Patterson, R Maull, G Warnaby Journal of Service Research 21 (1), 135-150, 2018 | 137 | 2018 |
| Embedding the new discipline of service science I Ng, R Maull, L Smith The science of service systems, 13-35, 2011 | 131 | 2011 |
Irene C L NgProfessor of Marketing and Service SystemsVerificeret mail på warwick.ac.uk