Alexander Buoye

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Lerzan AksoyDean, Gabelli School of Business and Professor of Marketing, Fordham UniversityVerificeret mail på fordham.edu
Timothy KeininghamJ. Donald Kennedy Endowed Chair in E-Commerce, St. John's UniversityVerificeret mail på stjohns.edu
Bart LariviereProfessor of Marketing at KU Leuven + Research Fellow Center for Service Intelligence, GhentVerificeret mail på kuleuven.be
Luke WilliamsVice President, AECOM (formerly Head of Research Methods, Ipsos)Verificeret mail på aecom.com
Joan BallSt. John's UniversityVerificeret mail på stjohns.edu
Edward C MalthouseNorthwestern University: integrated marketing communications, industrial engineering and mgmt sciVerificeret mail på northwestern.edu
Bruce CooilRichmond Professor of Management, Emeritus, Vanderbilt UniversityVerificeret mail på owen.vanderbilt.edu
Jay KandampullyProfessor of Service Management, The Ohio State UniversityVerificeret mail på osu.edu
Arne De KeyserEDHEC Business SchoolVerificeret mail på edhec.edu
Nathaniel D. LineFlorida State University, Dedman College of HospitalityVerificeret mail på dedman.fsu.edu
Dr Dahlia El-ManstrlyThe University of SheffieldVerificeret mail på sheffield.ac.uk
Tarik Dogru (Dr. True)Associate Professor, Florida State UniversityVerificeret mail på fsu.edu
Sunil GuptaMarketing Professor, Harvard Business SchoolVerificeret mail på hbs.edu
Jörg HenselerProfessor, University of Twente, Enschede, NL; and NOVA IMS, Universidade Nova de Lisboa, PTVerificeret mail på utwente.nl
Bernd SkieraProfessor of Electronic Commerce, Goethe-University, Frankfurt, GermanyVerificeret mail på wiwi.uni-frankfurt.de
Carmen NeghinaStudyportalsVerificeret mail på ou.nl
Veena ChattaramanProfessor of Consumer and Design Science, Auburn UniversityVerificeret mail på auburn.edu
Sabine BenoitSingapore Management UniversityVerificeret mail på smu.edu.sg
Mohamed ZakiDeputy Director Cambridge Service AllianceVerificeret mail på cam.ac.uk
Helen L. BruceSenior Lecturer (Associate Professor) of Marketing, Lancaster UniversityVerificeret mail på lancaster.ac.uk

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Alexander Buoye

Associate Professor of Marketing at St. John's University

Verificeret mail på stjohns.edu - Startside

Marketing Analytics Customer Experience Digital Marketing Sustainability


Titel Sortér efter henvisninger Sortér efter årstal Sortér efter titel	Citeret af Citeret af	År
Data‐driven services marketing in a connected world V Kumar, V Chattaraman, C Neghina, B Skiera, L Aksoy, A Buoye, ... Journal of Service Management 24 (3), 330-352, 2013	217	2013
The interplay of customer experience and commitment T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ... Journal of Services Marketing 31 (2), 148-160, 2017	213	2017
A five-component customer commitment model: implications for repurchase intentions in goods and services industries TL Keiningham, CM Frennea, L Aksoy, A Buoye, V Mittal Journal of Service Research 18 (4), 433-450, 2015	192	2015
A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries L Aksoy, A Buoye, P Aksoy, B Larivière, TL Keiningham Journal of Interactive Marketing 27 (1), 74-82, 2013	163	2013
Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry ND Line, T Dogru, D El-Manstrly, A Buoye, E Malthouse, J Kandampully Tourism Management 80, 104106, 2020	148	2020
Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties and happiness L Aksoy, TL Keiningham, A Buoye, B Lariviere, L Williams, I Wilson Journal of Business Research 68 (12), 2464-2476, 2015	128	2015
Customer loyalty isn’t enough. Grow your share of wallet TL Keiningham, L Aksoy, A Buoye, B Cooil Harvard Business Review 89 (10), 29-31, 2011	113	2011
The high price of customer satisfaction T Keiningham, S Gupta, L Aksoy, A Buoye MIT Sloan Management Review, 2014	98	2014
Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet TL Keiningham, B Cooil, EC Malthouse, B Lariviere, A Buoye, L Aksoy, ... Journal of Service Management 26 (1), 2-43, 2015	96	2015
The practitioners’ path to customer loyalty: Memorable experiences or frictionless experiences? L Williams, A Buoye, TL Keiningham, L Aksoy Journal of Retailing and Consumer Services 57, 102215, 2020	60	2020
Environmental, Social and Governance (ESG) metrics do not serve services customers: A missing link between sustainability metrics and customer perceptions of social innovation L Aksoy, AJ Buoye, M Fors, TL Keiningham, S Rosengren Journal of Service Management 33 (4/5), 565-577, 2022	50	2022
The cumulative effect of satisfaction with discrete transactions on share of wallet T L. Keiningham, L Aksoy, E C. Malthouse, B Lariviere, A Buoye Journal of Service Management 25 (3), 310-333, 2014	47	2014
Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders EC Malthouse, A Buoye, N Line, D El-Manstrly, T Dogru, J Kandampully Journal of Service Management 30 (4), 507-518, 2019	39	2019
Can we talk? The impact of willingness to recommend on a new-to-market service brand extension within a social network L Aksoy, A Buoye, B Cooil, TL Keiningham, DD Paul, C Volinsky Journal of Service Research 14 (3), 355-371, 2011	38	2011
The wallet allocation rule: Winning the battle for share TL Keiningham, L Aksoy, L Williams, AJ Buoye John Wiley & Sons, 2015	33	2015
Parents' burdens of service for children with ASD–implications for service providers A Helkkula, AJ Buoye, H Choi, MK Lee, SQ Liu, TL Keiningham Journal of Service Management 31 (5), 1015-1039, 2020	26	2020
An examination of relative satisfaction and share of wallet: investigating the impact of country and customer characteristics AJ Buoye Journal of Service Theory and Practice 26 (3), 2016	19	2016
Signals, symbols, and vibes: An exercise in cross-cultural interaction DJ Myers, AJ Buoye, J Mcdermott, DE Strickler, RG Ryman Teaching Sociology 29 (1), 95-101, 2001	17	2001
Capitalizing on the extra curriculum: Participation, peer influence, and academic achievement AJ Buoye University of Notre Dame, 2004	16	2004
Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy A Buoye, Y Komarova Loureiro, S Kabadayi, MG Nejad, TL Keiningham, ... Journal of Service Management 27 (4), 434-459, 2016	12	2016

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