Dr Dahlia El-Manstrly

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Faizan AliAssociate Professor, School of Hospitality and Tourism Management, University of South FloridaVerificeret mail på usf.edu
Nathaniel D. LineFlorida State University, Dedman College of HospitalityVerificeret mail på dedman.fsu.edu
Jay KandampullyProfessor of Service Management, The Ohio State UniversityVerificeret mail på osu.edu
Alexander BuoyeAssociate Professor of Marketing at St. John's UniversityVerificeret mail på stjohns.edu
Tarik Dogru (Dr. True)Associate Professor, Florida State UniversityVerificeret mail på fsu.edu
Edward C MalthouseNorthwestern University: integrated marketing communications, industrial engineering and mgmt sciVerificeret mail på northwestern.edu
T. RamayahProfessor of Technology Management, Universiti Sains Malaysia and Sunway UniversityVerificeret mail på usm.my
Ming-Lang TsengChair Prof/ Director, Inst. of Innovation&Circular Economy/ EiC, J.of Industrial&Prod. EngineeringVerificeret mail på asia.edu.tw
Stephanie H.W. CHUAHUniversiti Kebangsaan MalaysiaVerificeret mail på ukm.edu.my
Katja GelbrichFull Professor of Business Administration & International ManagementVerificeret mail på ku.de
Mark S. RosenbaumThe CitadelVerificeret mail på citadel.edu
José Manuel Cristóvão VeríssimoSenior Associate Professor, Marketing & StrategyVerificeret mail på iseg.ulisboa.pt
Lloyd C. HarrisProfessor of MarketingVerificeret mail på bham.ac.uk
Tim VogusBrownlee O. Currey, Jr., Professor of Management, Vanderbilt UniversityVerificeret mail på owen.vanderbilt.edu
Andrew S. GallanAsst. Professor of Marketing, Florida Atlantic UniversityVerificeret mail på fau.edu
Alexis Strong ArtusiCornell UniversityVerificeret mail på cornell.edu
Cheryl RathertSaint Louis UniversityVerificeret mail på slu.edu
Jochen WirtzNational University of SingaporeVerificeret mail på nus.edu.sg
Yany GregoireHEC MontrealVerificeret mail på hec.ca
Kokho (Jason) SitUniversity of PortsmouthVerificeret mail på port.ac.uk

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Dr Dahlia El-Manstrly

The University of Sheffield

Verificeret mail på sheffield.ac.uk - Startside

Marketing


Titel Sortér efter henvisninger Sortér efter årstal Sortér efter titel	Citeret af Citeret af	År
Sustaining customer engagement behavior through corporate social responsibility: The roles of environmental concern and green trust SHW Chuah, D El-Manstrly, ML Tseng, T Ramayah Journal of Cleaner Production 262, 121348, 2020	284	2020
Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry ND Line, T Dogru, D El-Manstrly, A Buoye, E Malthouse, J Kandampully Tourism Management 80, 104106, 2020	143	2020
Enhancing customer loyalty: critical switching cost factors D El-Manstrly Journal of Service Management, 2016	140	2016
A critical examination of service loyalty measures D El-Manstrly, T Harrison Journal of Marketing Management 29 (15-16), 1834-1861, 2013	92	2013
Social isolation and social anxiety as drivers of generation Z's willingness to share personal information on social media T Lyngdoh, D El‐Manstrly, K Jeesha Psychology & Marketing 40 (1), 5-26, 2023	63	2023
Virtual travel community members’ stickiness behaviour: How and when it develops D El-Manstrly, F Ali, C Steedman International Journal of Hospitality Management 88, 102535, 2020	61	2020
Whose experience is it anyway? Toward a constructive engagement of tensions in patient-centered health care TJ Vogus, A Gallan, C Rathert, D El-Manstrly, A Strong Journal of Service Management, DOI 10.1108/JOSM-04-2020-0095, 2020	59	2020
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry D El-Manstrly, R Paton, C Veloutsou, L Moutinho Journal of Financial Services Marketing 16, 101-110, 2011	54	2011
Severe Service Failures and Online Vindictive Word of Mouth: The Effect of Coping Strategies D El-Manstrly, F Ali, N Line International Journal of Hospitality Management, 2021	53	2021
Proactive handling of flight overbooking: how to reduce negative eWOM and the costs of bumping customers A Nazifi, K Gelbrich, Y Grégoire, S Koch, D El-Manstrly, J Wirtz Journal of Service Research 24 (2), 206-225, 2021	49	2021
Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders EC Malthouse, A Buoye, N Line, D El-Manstrly, T Dogru, J Kandampully Journal of Service Management 30 (4), 507-518, 2019	40	2019
Risk, trust, and the roles of human versus virtual influencers N Ameen, JH Cheah, F Ali, D El-Manstrly, R Kulyciute Journal of travel research 63 (6), 1370-1394, 2024	39	2024
The performativity turn in tourism S Harwood, D El-Manstrly	39	2012
The influence of goal attainment and switching costs on customers’ staying intentions MS Temerak, D El-Manstrly Journal of Retailing and Consumer Services 51, 51-61, 2019	32	2019
Customers who misbehave: Identifying restaurant guests “acting out” via asymmetric case models W Chaouali, SM Hammami, JMC Veríssimo, LC Harris, D El-Manstrly, ... Journal of Retailing and Consumer Services 66, 102897, 2022	27	2022
Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives F Ali, D El-Manstrly, GA Abbasi Journal of Business Research 166, 114138, 2023	22	2023
Cross-cultural validation of switching costs: a four-country assessment DA El-Manstrly International Marketing Review 31 (4), 413-437, 2014	19	2014
Customers’ reactions to different organizational tactics in a service termination context A Nazifi, D El-Manstrly, K Gelbrich European Journal of Marketing 54 (1), 26-48, 2020	18	2020
Shoppers' neural responses to the mere social presence of others: Insights from an enclosed mall M Rosenbaum, G Ramirez, D El-Manstrly, J Sit The International Review of Retail Distribution and Consumer Research, 2021	13	2021
The impact of termination severity on customers' emotional, attitudinal and behavioral reactions A Nazifi, D El-Manstrly, A Tregear, K Auxtova Journal of Service Theory and Practice 31 (1), 65-81, 2021	13	2021

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