Timothy Keiningham

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Lerzan AksoyDean, Gabelli School of Business and Professor of Marketing, Fordham UniversityVerificeret mail på fordham.edu
Bruce CooilRichmond Professor of Management, Emeritus, Vanderbilt UniversityVerificeret mail på owen.vanderbilt.edu
Roland T. RustU. of MarylandVerificeret mail på rhsmith.umd.edu
Alexander BuoyeAssociate Professor of Marketing at St. John's UniversityVerificeret mail på stjohns.edu
Tor W. AndreassenNHH Norwegian School of EconomicsVerificeret mail på nhh.no
Bart LariviereProfessor of Marketing at KU Leuven + Research Fellow Center for Service Intelligence, GhentVerificeret mail på kuleuven.be
Luke WilliamsVice President, AECOM (formerly Head of Research Methods, Ipsos)Verificeret mail på aecom.com
Terry G. VavraCustomer Experience PartnersVerificeret mail på terryvavra.com
Forrest V. Morgeson IIIDepartment of Marketing, Michigan State UniversityVerificeret mail på msu.edu
Arne De KeyserEDHEC Business SchoolVerificeret mail på edhec.edu
Katherine LemonProfessor of Marketing, Boston CollegeVerificeret mail på bc.edu
Philipp 'Phil' KlausProfessor of Customer Experience Strategy International University of MonacoVerificeret mail på cranfield.ac.uk
Sunil MithasUniversity of South FloridaVerificeret mail på umich.edu
Edward C MalthouseNorthwestern University: integrated marketing communications, industrial engineering and mgmt sciVerificeret mail på northwestern.edu
Helen L. BruceSenior Lecturer (Associate Professor) of Marketing, Lancaster UniversityVerificeret mail på lancaster.ac.uk
Sabine BenoitSingapore Management UniversityVerificeret mail på smu.edu.sg
Christopher GroeningKent State UniversityVerificeret mail på kent.edu
Mohamed ZakiDeputy Director Cambridge Service AllianceVerificeret mail på cam.ac.uk
Leonard BerryUniversity Distinguished Professor of Marketing, Mays Business School, Texas A&M UniversityVerificeret mail på tamu.edu
Katrien VerleyeCenter for Service Intelligence, Ghent UniversityVerificeret mail på ugent.be

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Timothy Keiningham

J. Donald Kennedy Endowed Chair in E-Commerce, St. John's University

Verificeret mail på stjohns.edu - Startside

customer satisfaction customer loyalty customer relationship management customer experience management


Titel Sortér efter henvisninger Sortér efter årstal Sortér efter titel	Citeret af Citeret af	År
Return on quality (ROQ): Making service quality financially accountable RT Rust, AJ Zahorik, TL Keiningham Journal of marketing 59 (2), 58-70, 1995	2998	1995
A longitudinal analysis of customer satisfaction and share of wallet: Investigating the moderating effect of customer characteristics B Cooil, TL Keiningham, L Aksoy, M Hsu Journal of marketing 71 (1), 67-83, 2007	1105	2007
Service marketing RT Rust, AJ Zahorik, TL Keiningham (No Title), 1996	960	1996
The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet TL Keiningham, B Cooil, L Aksoy, TW Andreassen, J Weiner Managing service quality: An international Journal 17 (4), 361-384, 2007	758	2007
A longitudinal examination of net promoter and firm revenue growth TL Keiningham, B Cooil, TW Andreassen, L Aksoy Journal of Marketing 71 (3), 39-51, 2007	645	2007
Return on quality: Measuring the financial impact of your company's quest for quality RT Rust, AJ Zahorik, TL Keiningham (No Title), 1994	544	1994
A framework for understanding and managing the customer experience A De Keyser, KN Lemon, P Klaus, TL Keiningham Marketing Science Institute working paper series 85 (1), 15-121, 2015	539	2015
Moving the customer experience field forward: introducing the touchpoints, context, qualities (TCQ) nomenclature A De Keyser, K Verleye, KN Lemon, TL Keiningham, P Klaus Journal of Service Research 23 (4), 433-455, 2020	493	2020
Customer experience driven business model innovation T Keiningham, L Aksoy, HL Bruce, F Cadet, N Clennell, IR Hodgkinson, ... Journal of Business Research 116, 431-440, 2020	403	2020
The long-term stock market valuation of customer satisfaction L Aksoy, B Cooil, C Groening, TL Keiningham, A Yalçın Journal of Marketing 72 (4), 105-122, 2008	403	2008
The impact of customer satisfaction on share-of-wallet in a business-to-business environment TL Keiningham, T Perkins-Munn, H Evans Journal of Service Research 6 (1), 37-50, 2003	378	2003
Beyond traditional word‐of‐mouth: An expanded model of customer‐driven influence V Blazevic, W Hammedi, I Garnefeld, RT Rust, T Keiningham, ... Journal of Service Management 24 (3), 294-313, 2013	342	2013
The customer delight principle: Exceeding customers' expectations for bottom-line success TL Keiningham, TG Vavra (No Title), 2001	302	2001
Forward-looking focus: can firms have adaptive foresight? VA Zeithaml, RN Bolton, J Deighton, TL Keiningham, KN Lemon, ... Journal of Service Research 9 (2), 168-183, 2006	261	2006
The interplay of customer experience and commitment T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ... Journal of Services Marketing 31 (2), 148-160, 2017	215	2017
Linking customer loyalty to growth TL Keiningham, L Aksoy, B Cooil, TW Andreassen mIt Sloan management review 49 (4), 51, 2008	213	2008
Does customer satisfaction lead to profitability? The mediating role of share‐of‐wallet TL Keiningham, T Perkins‐Munn, L Aksoy, D Estrin Managing Service Quality: An International Journal 15 (2), 172-181, 2005	189	2005
A five-component customer commitment model: Implications for repurchase intentions in goods and services industries TL Keiningham, CM Frennea, L Aksoy, A Buoye, V Mittal Journal of Service Research 18 (4), 433-450, 2015	187	2015
Turning complaining customers into loyal customers: Moderators of the complaint handling–Customer loyalty relationship FV Morgeson III, GTM Hult, S Mithas, T Keiningham, C Fornell Journal of Marketing 84 (5), 79-99, 2020	182	2020
Customer delight and the bottom line TL Keiningham, MKM Goddard, TG Vavra, AJ Iaci Marketing Management 8 (3), 57, 1999	172	1999

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