| Observer reactions to other customer incivility: Emotional labor, gratitude, loyalty to employee and tipping intention YS Kim, MA Baker International Journal of Contemporary Hospitality Management 31 (3), 1292-1308, 2019 | 69 | 2019 |
| I earn it, but they just get it: Loyalty program customer reactions to unearned preferential treatment in the social servicescape YS Kim, MA Baker Cornell Hospitality Quarterly 61 (1), 84-97, 2020 | 44 | 2020 |
| From good soldiers to happy employees: Exploring the emotional and well-being outcomes of organizational citizenship behavior D Wang, E Ma, YS Kim, A Liu, A Berbekova Journal of Hospitality and Tourism Management 49, 570-579, 2021 | 35 | 2021 |
| Customers’ reactions to other customer caused service failures: the effects of tie strength on customer loyalty YS Kim, MA Baker Journal of Hospitality Marketing & Management 29 (6), 682-701, 2020 | 32 | 2020 |
| From angels to demons: Uncovering the relationships between tipping, social dignity, OCB and incivility intentions D Wang, MA Baker, YS Kim, E Ma International Journal of Hospitality Management 98, 103043, 2021 | 27 | 2021 |
| Gender Inequality in eSport Participation: Exploring the Social Process of Women eSport Consumers SJ Kim, YS Kim Journal of Sport Behavior 45 (4), 79-107, 2022 | 11 | 2022 |
| Learning from eSports: A review, comparison, and research agenda SJ Kim, SY Kim, G Lee Pan Pacific Journal of Business Research 12 (1), 61-80, 2021 | 7 | 2021 |
| When Going Above and Beyond Meets Diversity: Are Service Recoveries Evaluated Based on Inference or Recognition? E Ma, MA Baker, Y Sean Kim, K Kim Cornell Hospitality Quarterly 65 (2), 184-199, 2024 | 1 | 2024 |
