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Kurt Matzler
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How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment
K Matzler, HH Hinterhuber
Technovation 18 (1), 25-38, 1998
19241998
The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis
K Matzler, F Bailom, HH Hinterhuber, B Renzl, J Pichler
Industrial marketing management 33 (4), 271-277, 2004
12712004
Consumer empowerment through internet-based co-creation
J Füller, H Mühlbacher, K Matzler, G Jawecki
Journal of management information systems 26 (3), 71-102, 2009
10852009
Brand community members as a source of innovation
J Füller, K Matzler, M Hoppe
Journal of product innovation management 25 (6), 608-619, 2008
9832008
Antecedents of M&A success: The role of strategic complementarity, cultural fit, and degree and speed of integration
F Bauer, K Matzler
Strategic management journal 35 (2), 269-291, 2014
8832014
Who trusts? Personality, trust and knowledge sharing
T Mooradian, B Renzl, K Matzler
Management learning 37 (4), 523-540, 2006
8772006
The Kano model: How to delight your customers
E Sauerwein, F Bailom, K Matzler, HH Hinterhuber
International working seminar on production economics 1 (4), 313-327, 1996
8361996
Risk aversion and brand loyalty: the mediating role of brand trust and brand affect
K Matzler, S Grabner‐Kräuter, S Bidmon
Journal of product & brand management 17 (3), 154-162, 2008
7282008
How to delight your customers
K Matzler, HH Hinterhuber, F Bailom, E Sauerwein
Journal of Product & Brand Management 5 (2), 6-18, 1996
7271996
Co-creation in virtual worlds: The design of the user experience
T Kohler, J Fueller, K Matzler, D Stieger, J Füller
MIS quarterly, 773-788, 2011
7122011
The factor structure of customer satisfaction: An empirical test of the importance grid and the penalty‐reward‐contrast analysis
K Matzler, E Sauerwein
International journal of service industry management 13 (4), 314-332, 2002
7052002
Personality traits and knowledge sharing
K Matzler, B Renzl, J Müller, S Herting, TA Mooradian
Journal of economic psychology 29 (3), 301-313, 2008
7012008
Importance-performance analysis revisited: the role of the factor structure of customer satisfaction
K Matzler, E Sauerwein, K Heischmidt
The Service Industries Journal 23 (2), 112-129, 2003
6892003
The impact of satisfaction and image on loyalty: the case of Alpine ski resorts
R Faullant, K Matzler, J Füller
Managing Service Quality: An International Journal 18 (2), 163-178, 2008
6202008
Die Opponent-Prozess-Theorie als Erklärungsansatz einer Mehr-Faktor-Struktur der Kundenzufriedenheit
K Matzler
Marketing: ZFP; journal of research and management 22 (1), 5-24, 2000
5872000
The relationship between interpersonal trust, employee satisfaction, and employee loyalty
K Matzler, B Renzl
Total quality management and business excellence 17 (10), 1261-1271, 2006
5842006
The sharing economy: Your business model's friend or foe?
W Kathan, K Matzler, V Veider
Business horizons 59 (6), 663-672, 2016
5742016
Virtual product experience and customer participation—A chance for customer-centred, really new products
J Füller, K Matzler
Technovation 27 (6-7), 378-387, 2007
5552007
Adapting to the sharing economy
K Matzler, V Veider, W Kathan
MIT Sloan Management Review, 2014
5542014
Customer delight and market segmentation: An application of the three-factor theory of customer satisfaction on life style groups
J Füller, K Matzler
Tourism management 29 (1), 116-126, 2008
5282008
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