| What consumer complaints should hoteliers prioritize? Analysis of online reviews under different market segments J Wu, N Zhao Journal of Hospitality Marketing & Management 32 (1), 1-28, 2023 | 35 | 2023 |
| Service attributes for sustainable rural tourism from online comments: Tourist satisfaction perspective J Wu, T Yang Journal of Destination Marketing & Management 30, 100822, 2023 | 20 | 2023 |
| Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques T Yang, J Wu, J Zhang International Journal of Contemporary Hospitality Management, 2023 | 19 | 2023 |
| Consumers' affective needs matter: Open innovation through mining luxury hotels' online reviews J Wu, T Yang, Z Zhou, N Zhao International Journal of Hospitality Management 114, 103556, 2023 | 17 | 2023 |
| Wisdom of crowds: SWOT analysis based on hybrid text mining methods using online reviews J Wu, N Zhao, T Yang Journal of Business Research 171, 114378, 2024 | 15 | 2024 |
| How to boost e-commerce for poverty alleviation? A perspective on competitiveness analysis using online reviews J Wu, J Zhang, N Zhao Electronic Commerce Research, 1-32, 2023 | 11 | 2023 |
| Has COVID-19 changed consumers’ satisfiers and dissatisfiers? Evidence from online reviews of 5-star hotels in Shanghai and Beijing J Wu, T Yang Journal of China Tourism Research 20 (2), 430-452, 2024 | 3 | 2024 |
| Beyond static rankings: A tourist experience-driven approach to measure destination competitiveness J Chen, J Wu, D Wang, B Stantic Tourism Management 106, 105022, 2025 | 2 | 2025 |
| The hidden gems in online reviews: unraveling how the expressions of affective needs impact review usefulness T Yang, CJ Zhang, J Wu, J Zhang Journal of Hospitality Marketing & Management, 1-23, 2024 | 1 | 2024 |
| Taste, trend, and turmoil: Tracking the life cycle of internet-famous restaurants through customer satisfaction J Wu, CJ Zhang, GQI Huang, T Yang, F Hao International Journal of Hospitality Management 126, 104071, 2025 | | 2025 |
| How to stay competitive: An innovative concept to assess the business competitiveness using online restaurant reviews J Wu, J Chen, T Yang, N Zhao International Journal of Hospitality Management 122, 103836, 2024 | | 2024 |
| 基于在线评论的电商助农消费者抱怨分析 武杰， 那日萨， 郑雅璇 系统工程学报, Forthcoming, 0 | | |
