| Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach S Shi, Y Wang, X Chen, Q Zhang International Journal of Information Management 50, 325-336, 2020 | 511 | 2020 |
| Investigating students’ satisfaction and continuance intention toward e-learning: An extension of the expectation–confirmation model WS Chow, S Shi Procedia-Social and Behavioral Sciences 141, 1145-1149, 2014 | 216 | 2014 |
| Antecedents of trust and adoption intention toward artificially intelligent recommendation systems in travel planning: a heuristic–systematic model S Shi, Y Gong, D Gursoy Journal of Travel Research 60 (8), 1714-1734, 2021 | 178 | 2021 |
| Key values driving continued interaction on brand pages in social media: An examination across genders S Shi, Y Chen, WS Chow Computers in Human Behavior 62, 578-589, 2016 | 174 | 2016 |
| A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism H Lv, S Shi, D Gursoy Journal of Hospitality Marketing & Management 31 (2), 145-175, 2022 | 172 | 2022 |
| Trust development and transfer in social commerce: prior experience as moderator S Shi, WS Chow Industrial Management & Data Systems 115 (7), 1182-1203, 2015 | 169 | 2015 |
| Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor M Zhang, D Gursoy, Z Zhu, S Shi International Journal of Contemporary Hospitality Management 33 (11), 3883-3905, 2021 | 124 | 2021 |
| Impacts of user interactions on trust development in C2C social commerce: The central role of reciprocity WKS Leung, S Shi, WS Chow Internet Research 30 (1), 335-356, 2020 | 123 | 2020 |
| Investigating customers' satisfaction with brand pages in social networking sites WS Chow, S Shi Journal of Computer Information Systems 55 (2), 48-58, 2015 | 120 | 2015 |
| Conceptualizing home-sharing lodging experience and its impact on destination image perception: A mixed method approach S Shi, D Gursoy, L Chen Tourism management 75, 245-256, 2019 | 113 | 2019 |
| The impact of perceived online service quality on swift guanxi: Implications for customer repurchase intention S Shi, R Mu, L Lin, Y Chen, G Kou, XJ Chen Internet Research 28 (2), 432-455, 2018 | 113 | 2018 |
| Gamification in OTA platforms: A mixed-methods research involving online shopping carnival S Shi, WKS Leung, F Munelli Tourism Management 88, 104426, 2022 | 96 | 2022 |
| The interaction effect of IT assets and IT management on firm performance: A systems perspective Y Wang, S Shi, S Nevo, S Li, Y Chen International Journal of Information Management 35 (5), 580-593, 2015 | 84 | 2015 |
| The role of virtual reality interactivity in building tourists’ memorable experiences and post-adoption intentions in the COVID-19 era WKS Leung, ML Cheung, MK Chang, S Shi, SY Tse, L Yusrini Journal of Hospitality and Tourism Technology 13 (3), 481-499, 2022 | 76 | 2022 |
| VR tourism experiences and tourist behavior intention in COVID-19: an experience economy and mood management perspective WKS Leung, MK Chang, ML Cheung, S Shi Information Technology & People 36 (3), 1095-1125, 2023 | 60 | 2023 |
| An examination of interactive effects of employees’ warmth and competence and service failure types on customer’s service recovery cooperation intention Y Huang, M Zhang, D Gursoy, S Shi International Journal of Contemporary Hospitality Management 32 (7), 2429-2451, 2020 | 60 | 2020 |
| A review of enterprise social media: visualization of landscape and evolution Y Li, S Shi, Y Wu, Y Chen Internet Research 31 (4), 1203-1235, 2021 | 57 | 2021 |
| Understanding consumer trust in social commerce websites WS Chow, S Shi | 57 | 2014 |
| Short video marketing and travel intentions: The interplay between visual perspective, visual content, and narration appeal J Gan, S Shi, R Filieri, WKS Leung Tourism Management 99, 104795, 2023 | 54 | 2023 |
| Interactivity in online chat: Conversational cues and visual cues in the service recovery process Y Huang, D Gursoy, M Zhang, R Nunkoo, S Shi International Journal of Information Management 60, 102360, 2021 | 52 | 2021 |