| Citizenship behavior and social exchange MA Konovsky, SD Pugh Academy of management journal 37 (3), 656-669, 1994 | 4036 | 1994 |
| Service with a smile: Emotional contagion in the service encounter SD Pugh Academy of management journal 44 (5), 1018-1027, 2001 | 2318 | 2001 |
| Exploring the role of emotions in injustice perceptions and retaliation. LJ Barclay, DP Skarlicki, SD Pugh Journal of applied psychology 90 (4), 629, 2005 | 892 | 2005 |
| Just doing business: Modern racism and obedience to authority as explanations for employment discrimination AP Brief, J Dietz, RR Cohen, SD Pugh, JB Vaslow Organizational behavior and human decision processes 81 (1), 72-97, 2000 | 586 | 2000 |
| Willing and able to fake emotions: a closer examination of the link between emotional dissonance and employee well-being. SD Pugh, M Groth, T Hennig-Thurau Journal of applied psychology 96 (2), 377, 2011 | 574 | 2011 |
| After the fall: Layoff victims' trust and cynicism in re‐employment SD Pugh, DP Skarlicki, BS Passell Journal of Occupational and Organizational Psychology 76 (2), 201-212, 2003 | 438 | 2003 |
| Service climate effects on customer attitudes: An examination of boundary conditions J Dietz, SD Pugh, JW Wiley Academy of management journal 47 (1), 81-92, 2004 | 375 | 2004 |
| Looking inside and out: The impact of employee and community demographic composition on organizational diversity climate. SD Pugh, J Dietz, AP Brief, JW Wiley Journal of applied psychology 93 (6), 1422, 2008 | 336 | 2008 |
| Driving service effectiveness through employee-customer linkages SD Pugh, J Dietz, JW Wiley, SM Brooks Academy of Management Perspectives 16 (4), 73-84, 2002 | 254 | 2002 |
| Following display rules in good or bad faith?: Customer orientation as a moderator of the display rule-emotional labor relationship JA Allen, SD Pugh, AA Grandey, M Groth Human Performance 23 (2), 101-115, 2010 | 252 | 2010 |
| Services management research: Review, integration, and future directions M Subramony, SD Pugh Journal of Management 41 (1), 349-373, 2015 | 161 | 2015 |
| Employee engagement at the organizational level of analysis SD Pugh, J Dietz Industrial and Organizational Psychology 1 (1), 44-47, 2008 | 142 | 2008 |
| When explanations for layoffs are not enough: Employer's integrity as a moderator of the relationship between informational justice and retaliation DP Skarlicki, LJ Barclay, DS Pugh Journal of occupational and organizational psychology 81 (1), 123-146, 2008 | 136 | 2008 |
| Why and when do stores with satisfied employees have satisfied customers? The roles of responsiveness and store busyness AA Grandey, LS Goldberg, SD Pugh Journal of Service Research 14 (4), 397-409, 2011 | 118 | 2011 |
| Beyond good intentions: The next steps toward racial equality in the American workplace AP Brief, RT Buttram, RM Reizenstien, SD Pugh, JD Callahan, ... Academy of Management Perspectives 11 (4), 59-72, 1997 | 110 | 1997 |
| Emotional regulation in individuals and dyads: Causes, costs, and consequences SD Pugh Emotions in the workplace: Understanding the structure and role of emotions …, 2002 | 95 | 2002 |
| The relationship between dysfunctional interpersonal tendencies, derailment potential behavior, and turnover MA Carson, LR Shanock, ED Heggestad, AM Andrew, SD Pugh, M Walter Journal of Business and Psychology 27, 291-304, 2012 | 86 | 2012 |
| Emotional labor: Organization-level influences, strategies, and outcomes SD Pugh, JM Diefendorff, CM Moran Emotional labor in the 21st century, 199-221, 2013 | 69 | 2013 |
| The Just World and Winston Churchill: An Approach/Avoidance Conflict about Psychological Distance When Harming Victims R Folder, SD Pugh The Justice Motive in Everyday Life, 168-186, 2002 | 33 | 2002 |
| Taking services seriously: New directions in services management theory and research SD Pugh, M Subramony Human Resource Management Review 26 (1), 1-3, 2016 | 32 | 2016 |
Joerg DietzFaculty of Business and Economics (HEC Lausanne), University of LausanneBestätigte E-Mail-Adresse bei unil.ch