| The dark side of AI-powered service interactions: Exploring the process of co-destruction from the customer perspective D Castillo, AI Canhoto, E Said The Service Industries Journal 41 (13-14), 900-925, 2021 | 256 | 2021 |
| How organisations generate and use customer insight E Said, EK Macdonald, HN Wilson, J Marcos Journal of marketing management 31 (9-10), 1158-1179, 2015 | 74 | 2015 |
| Influencing factors affecting young people’s attitude towards online advertising: a systematic literature review I De Battista, F Curmi, E Said International Review of Management and Marketing 11 (3), 58, 2021 | 25 | 2021 |
| Surviving the pandemic: remote working in the Maltese public service during the COVID-19 outbreak F Bezzina, V Cassar, V Marmara, E Said Frontiers in Sustainability 2, 644710, 2021 | 22 | 2021 |
| Examining FoMO triggered by retargeted advertisements on young people I De Battista, F Curmi, E Said The 4th Economics, Business and Organization Research Conference, Poland …, 2021 | 8 | 2021 |
| Developing cross‐cultural competence of students through short‐term international mobility programme P Sylwia, K Barzykowski, K Tracz‐Krupa, V Cassar, E Said International Journal of Training and Development 28 (2), 169-188, 2024 | 5 | 2024 |
| A field experiment on gamification of physical activity–Effects on motivation and steps EM Grech, M Briguglio, E Said International Journal of Human-Computer Studies 184, 103205, 2024 | 3 | 2024 |
| PROTOCOL: Do hospital leadership styles predict patient safety indicators? A systematic review SC Buttigieg, N Riva, G Tomaselli, E Said, E Grech, V Cassar Campbell Systematic Reviews 19 (3), e1338, 2023 | 3 | 2023 |
| Customer Insight in Start-ups: A Systematic Literature Review A Rosiello, E Said, F Bezzina European Conference on Management, Leadership & Governance, 511-XIII, 2021 | 3 | 2021 |
| Political Campaign Success Predictors from Social Media Financing F Curmi, E Said, C Attard Journal of Management Policy and Practice 20 (5), 2019 | 3 | 2019 |
| Corporate reputation, service quality and attitude toward price: The case of an energy utility A Caruana, E Said, L Williams, K Krentler Proceedings of the 1999 Academy of Marketing Science (AMS) Annual Conference …, 2014 | 3 | 2014 |
| Model of Academic Teachers Communication Competencies Management M Spychała, E Said, A Branowska International Conference Innovation in Engineering, 160-173, 2021 | 2 | 2021 |
| When chatbots fail: exploring customer responsibility attributions of co-created service failures: an abstract D Castillo, A Canhoto, E Said Academy of Marketing Science Annual Conference-World Marketing Congress, 171-172, 2021 | 2 | 2021 |
| Perceptions of physicians and pharmacists on hospital physician-pharmacist collaboration: A qualitative insight J Sciberras, E Said, M Cordina Springer, 2013 | 2 | 2013 |
| Protocol for a randomised controlled field experiment on the effect of different gamification designs of physical activity EM Grech, M Briguglio, E Said MethodsX 12, 102551, 2024 | 1 | 2024 |
| Retargeted advertisements’ influential factors and fear of missing out on young peoples’ attitude I De Battista, F Curmi, E Said Academy of Marketing, 2021 | 1 | 2021 |
| Audiences’ experiences of the Valletta 2018 brand E Said Valletta 2018 Foundation, 2018 | 1 | 2018 |
| Insight into action: how firms use customer insight E Said Cranfield University, 2014 | 1 | 2014 |
| The value of market research information: how do clients of market research services construct value from their usage of market research information? E Said Cranfield University, 2011 | 1 | 2011 |
| When AI–chatbots disappoint–the role of freedom of choice and user expectations in attribution of responsibility for failure D Castillo, AI Canhoto, E Said Information Technology & People, 2024 | | 2024 |
Hugh N. WilsonProfessor of Marketing, Warwick Business SchoolBestätigte E-Mail-Adresse bei wbs.ac.uk