| The role of job demands and emotional exhaustion in the relationship between customer and employee incivility DD Van Jaarsveld, DD Walker, DP Skarlicki Journal of management 36 (6), 1486-1504, 2010 | 696 | 2010 |
| Getting even for customer mistreatment: the role of moral identity in the relationship between customer interpersonal injustice and employee sabotage. DP Skarlicki, DD van Jaarsveld, DD Walker Journal of Applied Psychology 93 (6), 1335, 2008 | 653 | 2008 |
| Exploring the effects of individual customer incivility encounters on employee incivility: The moderating roles of entity (in) civility and negative affectivity. DD Walker, DD Van Jaarsveld, DP Skarlicki Journal of Applied Psychology 99 (1), 151, 2014 | 301 | 2014 |
| Extending the multifoci perspective: The role of supervisor justice and moral identity in the relationship between customer justice and customer-directed sabotage. DP Skarlicki, DD van Jaarsveld, R Shao, YH Song, M Wang Journal of Applied Psychology 101 (1), 108, 2016 | 153 | 2016 |
| Net Working: Work Patterns and Workforce Policies for the New Media Industry. R Batt, S Christopherson, N Rightor, DD van Jaarsveld CAHRS Working Paper Series, 2000 | 153 | 2000 |
| From employee-experienced high-involvement work system to innovation: An emergence-based human resource management framework Y Li, M Wang, DD Van Jaarsveld, GK Lee, DG Ma Academy of Management Journal 61 (5), 2000-2019, 2018 | 150 | 2018 |
| Sticks and stones can break my bones but words can also hurt me: The relationship between customer verbal aggression and employee incivility. DD Walker, DD Van Jaarsveld, DP Skarlicki Journal of applied psychology 102 (2), 163, 2017 | 137 | 2017 |
| The Influence of Capital Structure on Strategic Human Capital: Evidence From U.S. and Canadian Firms RBACF Xiangmin Liu, Danielle D. van Jaarsveld Journal of Management 40 (2), 422-448, 2013 | 92* | 2013 |
| Collective Representation Among High‐Tech Workers at Microsoft and Beyond: Lessons from WashTech/CWA DD van Jaarsveld Industrial Relations: A Journal of Economy and Society 43 (2), 364-385, 2004 | 82 | 2004 |
| The relationships of informal high performance work practices to job satisfaction and workplace profitability Y Yanadori, DD Van Jaarsveld Industrial Relations: A Journal of Economy and Society 53 (3), 501-534, 2014 | 72 | 2014 |
| Call Centers: Emotional Labor Over the Phone DD van Jaarsveld Emotional Labor in the 21st Century, 153-173, 2013 | 68 | 2013 |
| Unpacking the relationship between customer (in) justice and employee turnover outcomes: can fair supervisor treatment reduce employees’ emotional turmoil? DD Van Jaarsveld, DD Walker, SLD Restubog, D Skarlicki, Y Chen, ... Journal of Service Research 24 (2), 301-319, 2021 | 63 | 2021 |
| New media after the dot. com bust: the persistent influence of political institutions on work in cultural industries S Christopherson, D Van Jaarsveld International Journal of Cultural Policy 11 (1), 77-93, 2005 | 56 | 2005 |
| Accelerating employee-related scholarship in service management: research streams, propositions, and commentaries M Subramony, K Ehrhart, M Groth, BC Holtom, DD van Jaarsveld, D Yagil, ... Journal of Service Management 28 (5), 837-865, 2017 | 47 | 2017 |
| Compensation management in outsourced service organizations and its implications for quit rates, absenteeism and workforce performance: Evidence from Canadian call centres DD Van Jaarsveld, Y Yanadori British Journal of Industrial Relations 49, s1-s26, 2011 | 42 | 2011 |
| The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies D Van Jaarsveld, H Kwon, AC Frost Industrial & Labor Relations Review 62 (4), 6, 2009 | 38 | 2009 |
| Misbehaving customers: understanding and managing customer injustice in service organizations. DD Van Jaarsveld, SLD Restubog, DD Walker, RK Amarnani Organizational Dynamics, 2015 | 30 | 2015 |
| Overcoming obstacles to worker representation: Insights from the temporary agency workforce DD Van Jaarsveld NYL Sch. L. Rev. 50, 355, 2005 | 29 | 2005 |
| Employment and industrial relations in the Dutch call center sector A De Grip, I Sieben, D van Jaarsveld Research Centre for Education and the Labour Market. Maastricht, 2005 | 25* | 2005 |
| The temporary staffing industry in protected employment economies: Germany, Japan and the Netherlands K Shire, DD Van Jaarsveld 2008 Industry Studies Conference Paper, 2008 | 20 | 2008 |
Daniel SkarlickiUniversity of British Columbia, Sauder School of BusinessBestätigte E-Mail-Adresse bei sauder.ubc.ca