| Brave new world: service robots in the frontline J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins Journal of Service Management 29 (5), 907-931, 2018 | 2176 | 2018 |
| Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber, A Martins, PG Patterson Journal of Service Theory and Practice 30 (3), 361-391, 2020 | 562 | 2020 |
| Service robots: Drivers of perceived responsibility for service outcomes M Jörling, R Böhm, S Paluch Journal of Service Research 22 (4), 404-420, 2019 | 337 | 2019 |
| Service robots, agency and embarrassing service encounters V Pitardi, J Wirtz, S Paluch, WH Kunz Journal of service management 33 (2), 389-414, 2022 | 191 | 2022 |
| A nice and friendly chat with a bot: User perceptions of AI-based service agents NV Wuenderlich, S Paluch | 163 | 2017 |
| Contrasting risk perceptions of technology-based service innovations in inter-organizational settings S Paluch, NV Wünderlich Journal of business Research 69 (7), 2424-2431, 2016 | 124 | 2016 |
| Stage-gate and agile development in the digital age: Promises, perils, and boundary conditions S Paluch, D Antons, M Brettel, C Hopp, TO Salge, F Piller, D Wentzel Journal of Business Research 110, 495-501, 2020 | 122 | 2020 |
| “My colleague is a robot”–exploring frontline employees' willingness to work with collaborative service robots S Paluch, S Tuzovic, HF Holz, A Kies, M Jörling Journal of Service Management 33 (2), 363-388, 2022 | 115 | 2022 |
| The service revolution, intelligent automation and service robots J Wirtz, W Kunz, S Paluch European Business Review 29 (5), 909, 2021 | 107 | 2021 |
| Services Marketing Y Lin, J Agarwal, AT Lechner, DA Farrag, M Hassan, A Ruvio, ... 2018 AMA Summer Academic Conference, 2018 | 97* | 2018 |
| The impact of generative artificial intelligence on socioeconomic inequalities and policy making V Capraro, A Lentsch, D Acemoglu, S Akgun, A Akhmedova, E Bilancini, ... PNAS nexus 3 (6), 2024 | 93 | 2024 |
| Conversational commerce–a new era for service business development? S Tuzovic, S Paluch Service Business Development: Strategien–Innovationen–GeschäftsmodelleBand 1 …, 2018 | 87 | 2018 |
| Artificial intelligence and robots in the service encounter S Paluch, J Wirtz Journal of service management research, 2020 | 80 | 2020 |
| Service robots and the future of services S Paluch, J Wirtz, WH Kunz Marketing Weiterdenken: Zukunftspfade für eine marktorientierte …, 2020 | 78 | 2020 |
| Service separation and customer satisfaction: assessing the service separation/customer integration paradox S Paluch, M Blut Journal of Service Research 16 (3), 415-427, 2013 | 75 | 2013 |
| To dine or not to dine? Collective wellbeing in hospitality in the COVID-19 era S Tuzovic, S Kabadayi, S Paluch International Journal of Hospitality Management 95, 102892, 2021 | 72 | 2021 |
| Persuaded self-tracking with wearable technology: carrot or stick? S Paluch, S Tuzovic Journal of Services Marketing 33 (4), 436-448, 2019 | 71 | 2019 |
| Smart Services–Analyse von strategischen und operativen Auswirkungen S Paluch Dienstleistungen 4.0: Geschäftsmodelle-Wertschöpfung-Transformation. Band 2 …, 2017 | 55 | 2017 |
| Customer expectations of remote maintenance services in the medical equipment industry S Paluch Journal of Service Management 25 (5), 639-653, 2014 | 44 | 2014 |
| Metaperception benefits of service robots in uncomfortable service encounters V Pitardi, J Wirtz, S Paluch, WH Kunz Tourism Management 105, 104939, 2024 | 21 | 2024 |
