Tomas Falk

Tomas Falk

Professor of Marketing (Aalto University School of Business)
Verified email at aalto.fi
Cited by 5173
Service Research Customer Satisfaction Management Multichannel Management
Lucio CAPPELLI

Lucio CAPPELLI

Professor of TQM, University of Cassino and Southern Lazio
Verified email at unicas.it
Cited by 533
Total Quality Management Customer Satisfaction Management Customer Choice