Valarie Zeithaml

Valarie Zeithaml

Marketing Department, University of North Carolina at Chapel Hill
Verified email at unc.edu
Cited by 318473
Leonard Berry

Leonard Berry

University Distinguished Professor of Marketing, Mays Business School, Texas A&M …
Verified email at tamu.edu
Cited by 265886
A Parasuraman

A Parasuraman

Professor of Marketing, University of Miami
Verified email at miami.edu
Cited by 265228
Dwayne D. Gremler

Dwayne D. Gremler

Distinguished Research Professor, Bowling Green State University
Verified email at bgsu.edu
Cited by 64334
Jochen Wirtz

Jochen Wirtz

National University of Singapore
Verified email at nus.edu.sg
Cited by 52440
Sharon E Beatty

Sharon E Beatty

Professor Emerita, Marketing, University of Alabama
Verified email at ua.edu
Cited by 41427
Anna S. Mattila

Anna S. Mattila

Pennsylvania State University
Verified email at psu.edu
Cited by 39737
Michel Laroche

Michel Laroche

Royal Bank Distinguished Professor of Marketing, Concordia University
Verified email at concordia.ca
Cited by 36064
Amy Ostrom

Amy Ostrom

Professor of Marketing, Arizona State University
Verified email at asu.edu
Cited by 30107
Lloyd C. Harris

Lloyd C. Harris

Professor of Marketing
Verified email at bham.ac.uk
Cited by 29138
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