| Chatbot-mediated public service delivery: A public service value-based framework T Makasi, A Nili, K Desouza, M Tate First Monday 25 (12), 2020 | 63 | 2020 |
| A typology of chatbots in public service delivery T Makasi, A Nili, KC Desouza, M Tate IEEE Software 39 (3), 58-66, 2021 | 54 | 2021 |
| Digital health data quality issues: systematic review R Syed, R Eden, T Makasi, I Chukwudi, A Mamudu, M Kamalpour, ... Journal of Medical Internet Research 25, e42615, 2023 | 40 | 2023 |
| Value–based guiding principles for managing cognitive computing systems in the public sector T Makasi, M Tate, KC Desouza, A Nili Public Performance & Management Review 44 (4), 929-959, 2021 | 23 | 2021 |
| Public service values and chatbots in the public sector: reconciling designer efforts and user expectations T Makasi, A Nili, K Desouza, M Tate Proceedings of the 55th Hawaii international conference on system sciences …, 2022 | 20 | 2022 |
| Revealing the Root Causes of Digital Health Data Quality Issues: A Qualitative Investigation of the Odigos framework R Eden, R Syed, T Makasi, R Andrews, A Ter Hofstede, M Wynn, ... | 1 | 2023 |
| B4. 0 CRC Project# 2: Automated tracking of construction materials for improved supply chain logistics and provenance–Scoping Study-Final report for public W Li, GL Tortorella, R Drogemuller, AS Rao, J Liu, Y Fang, T Rose, ... Building 4.0 CRC, 2022 | | 2022 |
| Cognitive computing systems and public value: The case of chatbots and public service delivery T Makasi Queensland University of Technology, 2022 | | 2022 |
Mary TateAssociate Professor, Victoria University of WellingtonVerified email at vuw.ac.nz