| The dark side of AI-powered service interactions: Exploring the process of co-destruction from the customer perspective D Castillo, AI Canhoto, E Said The Service Industries Journal 41 (13-14), 900-925, 2021 | 256 | 2021 |
| National DMOs and Web 2.0 J Hamill, A Stevenson, D Attard Social media in travel, tourism and hospitality, 99-120, 2016 | 40 | 2016 |
| National Destination Marketing Organisations and Web 2.0. J Hamill, A Stevenson, D Attard Mercati e competitività. Fascicolo 1, 2009, 1000-1024, 2009 | 18 | 2009 |
| When chatbots fail: exploring customer responsibility attributions of co-created service failures: an abstract D Castillo, A Canhoto, E Said Academy of Marketing Science Annual Conference-World Marketing Congress, 171-172, 2021 | 2 | 2021 |
| When AI–chatbots disappoint–the role of freedom of choice and user expectations in attribution of responsibility for failure D Castillo, AI Canhoto, E Said Information Technology & People, 2024 | | 2024 |
| Exploring the Impact of Augmented Reality Technology on Customer Engagement and Behaviour: Implications for the Tourism Industry LM Vassallo, D Castillo Proceedings of The Mediterranean Tourism Knowledge Exchange and Policy Forum, 11, 2024 | | 2024 |
| The impact of AI chatbots on consumer behaviour outcomes: exploring the concept of brand personality J Samhan, D Castillo | | 2024 |
| Unveiling customer expectations of chatbot interactions: a systematic literature review D Castillo, L Farrugia | | 2024 |
| Customer perspectives on the process of co-creation with chatbots D Castillo, A Canhoto, E Said | | 2022 |
| When chatbots fail: exploring customer responsibility attributions of service failures in disharmonious co-creation contexts D Castillo Brunel University London, 2022 | | 2022 |
| Forced chatbot interactions–investigating the role of customer expectations in assigning attributions for chatbot failure D Castillo, A Canhoto, E Said University of Zaragoza, 2021 | | 2021 |
| An analysis of the impact of Augmented Reality marketing (ARM) on Maltese millennials in the context of online shopping LM Vassallo, D Castillo, VA Marmara Universidad Zaragoza, 2020 | | 2020 |
| Service failures in co-created, AI-powered service encounters: exploring customer attribution of responsibility D Castillo, A Canhoto, E Said European Marketing Academy, 2020 | | 2020 |
| 2. Customer value co-creation and co-destruction through interactions with AI technologies: A proposed research framework D Castilloa, AI Canhotob, E Saidc ORGANISING COMMITTEE, 19, 2019 | | 2019 |
| The Effect of Automated Service Interactions on Customer Value–A Review and Research Agenda D Castillo, AI Canhoto, E Said Academy of Management Proceedings 2019 (1), 12318, 2019 | | 2019 |
| The impact of web personalisation on consumer attitudes and behaviours: a systematic literature review D Castillo, AI Canhoto, E Said | | 2018 |
| When AI-chatbots disappoint–the role of freedom of choice and user expectations in attribution of responsibility for failure AI Canhoto, D Castillo, E Said University of Sussex, 0 | | |
Emanuel SaidLecturer, Faculty of Economics, Management & Accountancy, University of MaltaVerified email at um.edu.mt