| A method for improving bot effectiveness by recognising implicit customer intent in contact centre conversations Ł Pawlik, M Płaza, S Deniziak, E Boksa Speech Communication 143, 33-45, 2022 | 32 | 2022 |
| Influence of the contact center systems development on key performance indicators M Płaza, Ł Pawlik IEEE Access 9, 44580-44591, 2021 | 29 | 2021 |
| Emotion recognition method for call/contact centre systems M Płaza, R Kazała, Z Koruba, M Kozłowski, M Lucińska, K Sitek, J Spyrka Applied Sciences 12 (21), 10951, 2022 | 25 | 2022 |
| Machine learning algorithms for detection and classifications of emotions in contact center applications M Płaza, S Trusz, J Kęczkowska, E Boksa, S Sadowski, Z Koruba Sensors 22 (14), 5311, 2022 | 25 | 2022 |
| Multi-domain model for simulating smart IoT-based theme parks P Pięta, S Deniziak, R Belka, M Płaza, M Płaza Photonics Applications in Astronomy, Communications, Industry, and High …, 2018 | 19 | 2018 |
| Integrated visitor support system for tourism industry based on IoT technologies R Belka, SR Deniziak, M Płaza, M Hejduk, P Pięta, M Płaza, P Czekaj, ... Photonics Applications in Astronomy, Communications, Industry, and High …, 2018 | 17 | 2018 |
| Call transcription methodology for contact center systems M Płaza, Ł Pawlik, S Deniziak IEEE Access 9, 110975-110988, 2021 | 16 | 2021 |
| Possibilities and limitations of A2MX4 and AMX3 crystal growth M Suchanska, S Kaluza, R Belka, M Plaza Photonics, Devices, and Systems II 5036, 242-247, 2003 | 12 | 2003 |
| Analysis of parallel computational models for clustering M Płaza, S Deniziak, M Płaza, R Belka, P Pięta Photonics Applications in Astronomy, Communications, Industry, and High …, 2018 | 9 | 2018 |
| Approach for designing real-time IoT systems S Deniziak, M Płaza, Ł Arcab Electronics 11 (24), 4120, 2022 | 8 | 2022 |
| A multi-label text message classification method designed for applications in call/contact centre systems K Poczeta, M Płaza, T Michno, M Krechowicz, M Zawadzki Applied Soft Computing 145, 110562, 2023 | 7 | 2023 |
| Towards a different world–on the potential of the Internet of everything M Płaza, R Belka, Z Szcześniak Informatyka, Automatyka, Pomiary w Gospodarce i Ochronie Środowiska 9, 2019 | 7 | 2019 |
| Chosen models of VCVS having parameters set digitally M Plaza Photonics Applications in Astronomy, Communications, Industry, and High …, 2008 | 7 | 2008 |
| Analysis of feasibility and capabilities of RTLS systems in tourism industry M Płaza, R Belka, M Płaza, S Deniziak, P Pięta, S Doszczeczko Photonics Applications in Astronomy, Communications, Industry, and High …, 2018 | 6 | 2018 |
| Chosen sources of signal interference in HD-TVI technology M Królikowski, M Płaza, Z Szcześniak Photonics Applications in Astronomy, Communications, Industry, and High …, 2017 | 6 | 2017 |
| MUN: an AI-powered multiplayer networking solution for VR games P Babiuch, A Łapczyński, H Jegierski, M Jegierski, R Salamon, ... 2024 IEEE Conference on Virtual Reality and 3D User Interfaces Abstracts and …, 2024 | 4 | 2024 |
| Generation of medium frequency electrotherapeutic signals M Płaza, Z Szcześniak, J Dudek Photonics Applications in Astronomy, Communications, Industry, and High …, 2017 | 4 | 2017 |
| Signal processing system for electrotherapy applications M Płaza, Z Szcześniak Photonics Applications in Astronomy, Communications, Industry, and High …, 2017 | 3 | 2017 |
| Bezpojemnościowy oscylator harmoniczny sterowany cyfrowo L Topór-Kamiński, M Płaza Elektronika: konstrukcje, technologie, zastosowania 49 (10), 49-51, 2008 | 3 | 2008 |
| Features of crystals with incommensurate phases M Suchanska, S Kaluza, R Belka, M Plaza Photonics Applications in Astronomy, Communications, Industry, and High …, 2003 | 3 | 2003 |
Radosław BelkaKielce University of TechnologyVerified email at tu.kielce.pl