| Drivers of helpfulness of online hotel reviews: A sentiment and emotion mining approach S Chatterjee International Journal of Hospitality Management 85, 102356, 2020 | 191 | 2020 |
| Explaining customer ratings and recommendations by combining qualitative and quantitative user generated contents S Chatterjee Decision Support Systems 119, 14-22, 2019 | 161 | 2019 |
| Exploring healthcare/health-product ecommerce satisfaction: A text mining and machine learning application S Chatterjee, D Goyal, A Prakash, J Sharma Journal of Business Research 131, 815-825, 2021 | 147 | 2021 |
| Traveler preferences from online reviews: Role of travel goals, class and culture S Chatterjee, P Mandal Tourism Management 80, 104108, 2020 | 93 | 2020 |
| Intention towards digital social entrepreneurship: An integrated model A Ghatak, S Chatterjee, B Bhowmick Journal of Social Entrepreneurship 14 (2), 131-151, 2023 | 74 | 2023 |
| Goods and services related brand image and B2B customer loyalty: effects of construal level P Kittur, S Chatterjee Journal of Business & Industrial Marketing 36 (1), 17-30, 2021 | 57 | 2021 |
| Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: A text mining approach S Chatterjee, A Ghatak, R Nikte, A Kumar, S Gupta Journal of Enterprise Information Management, 2022 | 44 | 2022 |
| Webrooming and showrooming: a multi-stage consumer decision process S Mukherjee, S Chatterjee Marketing Intelligence & Planning 39 (5), 649-669, 2021 | 29 | 2021 |
| Does intention translate into action? Investigating the impact of loyalty intention on future usage S Chatterjee, G Shainesh, CNS Sravanan Journal of Indian Business Research 10 (2), 151-169, 2018 | 28 | 2018 |
| Impact of actual service provider failure on the satisfaction with aggregator S Chatterjee Journal of Strategic Marketing 26 (7), 628-647, 2018 | 20 | 2018 |
| Effect of coronavirus pandemic in changing the performance barriers for textile and apparel industry in an emerging market T Mishra, S Chatterjee, JJ Thakkar Journal of Cleaner Production 390, 136097, 2023 | 17 | 2023 |
| Signalling service quality through price and certifications S Chatterjee Global Business Review 21 (1), 279-293, 2020 | 16 | 2020 |
| Exploring the moderating role of construal levels on the impact of process versus outcome attributes on service evaluations AD Tatavarthy, S Chatterjee, P Sharma Journal of Service Theory and Practice 30, 1-40, 2019 | 13* | 2019 |
| What makes customers of airport lounges satisfied and more? Impact of culture and travel class S Chatterjee, P Kittur, P Vishwakarma, A Dey Journal of Air Transport Management 109, 102384, 2023 | 12 | 2023 |
| Exploring the antecedents for hospitality reviewers’ trustworthiness and its impact on business patronage S Chatterjee, K Rakshit, P Mandal International Journal of Hospitality Management 110, 103448, 2023 | 12 | 2023 |
| Mapping the intellectual structure of business-to-business loyalty literature: a bibliometric analysis approach P Kittur, S Chatterjee, A Upadhyay Journal of Business & Industrial Marketing 37 (5), 1091-1110, 2021 | 12 | 2021 |
| Effect of construal level on the drivers of online-review-helpfulness S Chatterjee Electronic Commerce Research, 1-29, 2023 | 10 | 2023 |
| Explaining and predicting clickbaitiness and clickbait virality S Chatterjee, P Meghraj Industrial Management and Data Systems, 2022 | 9 | 2022 |
| Exploring the Success Factors Influencing Adoption of Internet of Things in Port Logistics: An Intertype and Interdomain Analysis BK Rajak, S Chatterjee, A Upadhyay IEEE Transactions on Engineering Management, 2023 | 8 | 2023 |
| Role of B2B reliance and brand image in reducing risk perceptions: a serial mediation model P Kittur, S Chatterjee European Journal of Marketing 57 (4), 1068-1098, 2023 | 8 | 2023 |
Dr. Prathamesh KitturAssistant Professor, Indian Institute of Technology MadrasVerified email at iitm.ac.in