| Service innovation, customer satisfaction and behavioural intentions: a conceptual framework NT Truong, D Dang-Pham, RJ McClelland, M Nkhoma Journal of Hospitality and Tourism Technology 11 (3), 529-542, 2020 | 81 | 2020 |
| The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam TG Hoang, NT Truong, TM Nguyen Service Business 15 (2), 209-229, 2021 | 80 | 2021 |
| The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country N Truong, T Nisar, D Knox, G Prabhakar International Journal of Culture, Tourism and Hospitality Research 11 (4 …, 2017 | 65 | 2017 |
| Exploring the impact of innovativeness of hospitality service operation on customer satisfaction N Truong, D Dang-Pham, R McClelland, M Nkhoma Operations and Supply Chain Management: An International Journal 13 (3), 307-319, 2020 | 38 | 2020 |
| Understanding the Interrelationship Between Culture of Quality, Employee, and Organizational Performance V Kumar, Y Han, N Truong, N Hoang, A Upadhyay Operations and Supply Chain Management: An International Journal 14 (1), 14-25, 2020 | 20 | 2020 |
| The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam. Service Business, 15 (2), 209-229 TG Hoang, NT Truong, TM Nguyen | 8 | 2021 |
| Information security risks in supply chain management I Ulhaq, KT Kuruvilla, M Nkhoma, HH Vu, NT Tuyet International Journal of Information Systems and Engineering 4 (2), 58-68, 2016 | 8 | 2016 |
| A Critical Innovative Service Quality Measurement in Achieving Customer Satisfaction: A Lesson from Vietnamese Retail Banking Industry NYN Hoang, NT Truong, V Kumar | 2 | 2022 |
| Solid Waste Management in Vietnam N Truong Current situation, challenges and strategies for development. Metropolia …, 2018 | 2 | 2018 |
| THE IMPACT OF CULTURE OF QUALITY (COQ) ON THE ORGANIZATIONAL PERFORMANCE Y Han, V Kumar, NT Trương, NYN Hoang | | 2019 |
| The Influences of Perceived Innovativeness on Customer Satisfaction in Hotel Service Operation: A Conceptual Framework N Truong, M Nkhoma, R McClelland, D Dang-Pham TTRA APac 2018: Travel & Tourism Research in the Global South: Advancing …, 2018 | | 2018 |
| The Influences of Perceived Innovativeness on Customer Satisfaction. The Case in mid-range Boutique hotels NT Truong, M Nkhoma, R McClelland, D Dang-Pham Travel and Tourism Research Association 2018 Asia Pacific Chapter Conference, 2018 | | 2018 |
| Review Paper INFORMATION SECURITY RISKS IN SUPPLY CHAIN MANAGEMENT: A REVIEW OF LITERATURE FOR THE DEVELOPING COUNTRY CONTEXT I Ulhaq, KT Kuruvilla, M Nkhoma, HH Vu, NT Truong | | 2016 |
Duy Dang-PhamThe Business School, RMIT UniversityVerified email at rmit.edu.vn