Ana Isabel Canhoto

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Sally DibbCoventry UniversityVerified email at coventry.ac.uk
Maureen MeadowsProfessor of Strategic Management, Coventry UniversityVerified email at coventry.ac.uk
Sarah QuintonProfessor in Digital Society, Oxford Brookes University, UKVerified email at brookes.ac.uk
Emanuel SaidLecturer, Faculty of Economics, Management & Accountancy, University of MaltaVerified email at um.edu.mt
Daniela CastilloBrunel University London, University of MaltaVerified email at brunel.ac.uk
Elizabeth DanielProfessor of Information Management, The Open UniversityVerified email at open.ac.uk
Keith SpillerUniversity of SouthamptonVerified email at bcu.ac.uk
Moira ClarkProfessor of Strategic MarketingVerified email at henley.ac.uk
Ashley BraganzaProfessor. Brunel University LondonVerified email at brunel.ac.uk
Jan KietzmannGustavson School of Business, University of Victoria, BC, CanadaVerified email at uvic.ca
Tribikram Budhathoki PhD, FHEAUniversity of HuddersfieldVerified email at hud.ac.uk
Sebastián MolinilloProfessor of Marketing, University of Malaga (Spain)Verified email at uma.es
Weifeng ChenBrunel UniveristyVerified email at brunel.ac.uk
Dr. Bang NguyenRetired Professor of Marketing, PhD (Oxford Brookes University)Verified email at oxfordbrookes.net
Liyuan WeiUniversity of SouthamptonVerified email at soton.ac.uk
Paul JacksonOxford Brookes UniversityVerified email at brookes.ac.uk
Jamie MurphyUniversity of Eastern FinlandVerified email at uef.fi
João Baptista (John)Professor of Information Systems (Lancaster University)Verified email at lancaster.ac.uk
Dirk vom LehnKing's Business School, King's College LondonVerified email at kcl.ac.uk
Cagri YalkinMiddle East Technical UniversityVerified email at metu.edu.tr

Ana Isabel Canhoto

University of Sussex

Verified email at sussex.ac.uk - Homepage

Customer Profiling Personalisation Segmentation Targeting Customer Service


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Management research: Applying the principles S Rose, N Spinks, AI Canhoto Routledge, 2014	892*	2014
Artificial intelligence and machine learning as business tools: A framework for diagnosing value destruction potential AI Canhoto, F Clear Business Horizons 63 (2), 183-193, 2020	450	2020
Bittersweet! Understanding and managing electronic word of mouth J Kietzmann, A Canhoto Journal of Public Affairs 13 (2), 146-159, 2013	436	2013
Conceptualising a digital orientation: antecedents of supporting SME performance in the digital economy S Quinton, A Canhoto, S Molinillo, R Pera, T Budhathoki Journal of Strategic Marketing 26 (5), 427-439, 2018	415	2018
Exploring the factors that support adoption and sustained use of health and fitness wearables AI Canhoto, S Arp Journal of Marketing Management 33 (1/2), 32-60, 2017	321	2017
Big data, big decisions: The impact of big data on board level decision-making A Merendino, S Dibb, M Meadows, L Quinn, D Wilson, L Simkin, ... Journal of Business Research 93, 67-78, 2018	316	2018
Productive employment and decent work: The impact of AI adoption on psychological contracts, job engagement and employee trust A Braganza, W Chen, A Canhoto, S Sap Journal of business research 131, 485-494, 2021	307	2021
The dark side of AI-powered service interactions: Exploring the process of co-destruction from the customer perspective D Castillo, AI Canhoto, E Said The Service Industries Journal 41 (13-14), 900-925, 2021	254	2021
Digital strategy aligning in SMEs: A dynamic capabilities perspective AI Canhoto, S Quinton, R Pera, S Molinillo, L Simkin The Journal of Strategic Information Systems 30 (3), 101682, 2021	178	2021
Leveraging machine learning in the global fight against money laundering and terrorism financing: An affordances perspective AI Canhoto Journal of business research 131, 441-452, 2021	169	2021
Customer service 140 characters at a time: The users' perspective AI Canhoto, M Clark Journal of marketing Management 29 (5-6), 522-544, 2013	162	2013
The co-production of value in digital, university–industry R&D collaborative projects AI Canhoto, S Quinton, P Jackson, S Dibb Industrial Marketing Management 56, 86-96, 2016	153	2016
Troubled waters: the transformation of marketing in a digital world L Quinn, S Dibb, L Simkin, A Canhoto, M Analogbei European Journal of Marketing 50 (12), 2103-2133, 2016	142	2016
Learning from simulation design to develop better experiential learning initiatives: An integrative approach AI Canhoto, J Murphy Journal of Marketing Education 38 (2), 98-106, 2016	107	2016
Emerging segmentation practices in the age of the social customer AI Canhoto, M Clark, P Fennemore Journal of Strategic Marketing 21 (5), 413-428, 2013	94	2013
Stakeholders of the world, unite!: Hospitality in the time of COVID-19 AI Canhoto, L Wei International Journal of Hospitality Management 95, 102922, 2021	77	2021
Power negotiation on the tango dancefloor: The adoption of AI in B2B marketing BJ Keegan, AI Canhoto, DA Yen Industrial Marketing Management 100, 36-48, 2022	60	2022
Profiling under conditions of ambiguity—An application in the financial services industry AI Canhoto, J Backhouse Journal of Retailing and Consumer Services 14 (6), 408-419, 2007	49	2007
Carnivalesque collaborations: Reflections on ‘doing’multi-disciplinary research K Spiller, K Ball, E Daniel, S Dibb, M Meadows, A Canhoto Qualitative Research 15 (5), 551-567, 2015	46	2015
‘We (don’t) know how you feel’–a comparative study of automated vs. manual analysis of social media conversations AI Canhoto, Y Padmanabhan Journal of Marketing Management 31 (9-10), 1141-1157, 2015	46	2015

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