| Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption T Fernandes, E Oliveira Journal of Business Research 122, 180-191, 2021 | 545 | 2021 |
| Social media and sports: driving fan engagement with football clubs on Facebook L Vale, T Fernandes Journal of strategic marketing 26 (1), 37-55, 2018 | 545 | 2018 |
| Consumer brand engagement, satisfaction and brand loyalty: a comparative study between functional and emotional brand relationships T Fernandes, M Moreira Journal of Product & Brand Management 28 (2), 274-286, 2019 | 362 | 2019 |
| How to engage customers in co-creation: customers’ motivations for collaborative innovation T Fernandes, P Remelhe Journal of Strategic Marketing 24 (3-4), 311-326, 2016 | 340 | 2016 |
| Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars T Fernandes, M Cruz Journal of Retailing and Consumer Services 31, 371-379, 2016 | 315 | 2016 |
| Understanding Customer Brand Engagement on Virtual Social Communities: a Comprehensive Model of Drivers, Outcomes and Moderators A Carvalho, T Fernandes Journal of Marketing Theory and Practice 26 (1-2), 23-27, 2018 | 251 | 2018 |
| Relationship quality determinants and outcomes in retail banking services: The role of customer experience T Fernandes, T Pinto Journal of Retailing and Consumer Services 50, 30-41, 2019 | 217 | 2019 |
| The effect of self-checkout quality on customer satisfaction and repatronage in a retail context T Fernandes, R Pedroso Service Business 11, 69-92, 2017 | 192 | 2017 |
| Luxury brands and social media: drivers and outcomes of consumer engagement on Instagram M Oliveira, T Fernandes Journal of Strategic Marketing 30 (4), 389-407, 2022 | 138 | 2022 |
| Customer engagement and loyalty: A comparative study between service contexts T Fernandes, F Esteves Services Marketing Quarterly 37 (2), 125-139, 2016 | 132 | 2016 |
| Sharing dissatisfaction online: analyzing the nature and predictors of hotel guests negative reviews T Fernandes, F Fernandes Journal of Hospitality Marketing & Management 27 (2), 127-150, 2018 | 123 | 2018 |
| The role of servicescape as a driver of customer value in experience-centric service organizations: the Dragon Football Stadium case T Fernandes, S Neves Journal of strategic marketing 22 (6), 548-560, 2014 | 121 | 2014 |
| Understanding drivers and outcomes of lurking vs. posting engagement behaviours in social media-based brand communities T Fernandes, A Castro Journal of Marketing Management 36 (7-8), 660-681, 2020 | 102 | 2020 |
| Determinants of brand relevance in a B2B service purchasing context M Gomes, T Fernandes, A Brandão Journal of Business & Industrial Marketing 31 (2), 193-204, 2016 | 88 | 2016 |
| Unfairness in consumer services: Outcomes of differential treatment of new and existing clients T Fernandes, A Calamote Journal of Retailing and Consumer Services 28, 36-44, 2016 | 86 | 2016 |
| From Fandom to Fad: Are Millennials Really Engaged With and Loyal to Their Loved Brands on Social Media? T Fernandes, I Inverneiro Journal of Product & Brand Management, 2020 | 85 | 2020 |
| Public e-procurement impacts in small-and medium-enterprises T Fernandes, V Vieira International Journal of Procurement Management 8 (5), 587-607, 2015 | 85 | 2015 |
| Social media brand engagement in the context of collaborative consumption: the case of AIRBNB B Schivinski, D Langaro, T Fernandes, F Guzmán Journal of Brand Management 27 (6), 645, 2020 | 82 | 2020 |
| Reassessing relationships in consumer markets: Emotion, cognition, and consumer relationship intention T Fernandes, J Proença Journal of Relationship Marketing 12 (1), 41-58, 2013 | 73 | 2013 |
| The role of employee emotional competence in service recovery encounters T Fernandes, M Morgado, MA Rodrigues Journal of Services Marketing 32 (7), 835-849, 2018 | 70 | 2018 |
Joao F. ProencaProfessor Catedrático, University of Porto, Faculty of EconomicsVerified email at fep.up.pt
