| Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharing YW Fan, E Ku The Service Industries Journal 30 (2), 203-223, 2010 | 208 | 2010 |
| Cultivating travellers' revisit intention to e-tourism service: the moderating effect of website interactivity ECS Ku, CD Chen Behaviour & Information Technology 34 (5), 465-478, 2015 | 126 | 2015 |
| Job demand, emotional awareness, and job satisfaction in internships: The moderating effect of social support FC Chen, E Ku, YH Shyr, FH Chen, SS Chou Social Behavior and Personality: an international journal 37 (10), 1429-1440, 2009 | 122 | 2009 |
| Beyond price: how does trust encourage online group's buying intention? ECS Ku Internet Research 22 (5), 569-590, 2012 | 119 | 2012 |
| The impact of customer relationship management through implementation of information systems ECS Ku Total Quality Management 21 (11), 1085-1102, 2010 | 107 | 2010 |
| Fitting facilities to self-service technology usage: evidence from kiosks in Taiwan airport ECS Ku, CD Chen Journal of Air Transport Management 32, 87-94, 2013 | 98 | 2013 |
| The decision making in selecting online travel agencies: An application of analytic hierarchy process ECS Ku, YW Fan Journal of Travel & Tourism Marketing 26 (5-6), 482-493, 2009 | 94 | 2009 |
| Increasing rates of impulsive online shopping on tourism websites CD Chen, ECS Ku, CC Yeh Internet Research 29 (4), 900-920, 2019 | 90 | 2019 |
| Recommendations from a virtual community as a catalytic agent of travel decisions ECS Ku Internet Research 21 (3), 282-303, 2011 | 89 | 2011 |
| Strategic alignment leverage between hotels and companies: the buyer–supplier relationship perspective ECS Ku, WC Wu, A Lin International Journal of Hospitality Management 30 (3), 735-745, 2011 | 63 | 2011 |
| Knowledge sharing and customer relationship management in the travel service alliances ECS Ku, YW Fan Total Quality Management 20 (12), 1407-1421, 2009 | 59 | 2009 |
| The relationships among supply chain partnerships, customer orientation, and operational performance: the effect of flexibility ECS Ku, WC Wu, YJ Chen Information systems and e-business management 14, 415-441, 2016 | 54 | 2016 |
| Bridging indistinct relationships and online loyalty: evidence from online interest-based communities CD Chen, E CS Ku Online Information Review 37 (5), 731-751, 2013 | 54 | 2013 |
| Diversified online review websites as accelerators for online impulsive buying: the moderating effect of price dispersion CD Chen, ECS Ku Journal of Internet Commerce 20 (1), 113-135, 2021 | 50 | 2021 |
| Partner choice: adaptation of strategic collaboration between travel agencies ECS Ku, CM Yang, MY Huang Journal of hospitality & tourism research 37 (4), 516-536, 2013 | 50 | 2013 |
| Distributed fascinating knowledge over an online travel community ECS Ku International Journal of Tourism Research 16 (1), 33-43, 2014 | 44 | 2014 |
| Process innovation capability and subsequent collaborative team performance in travel planning: a knowledge exchange platform perspective CC Yeh, ECS Ku Current Issues in Tourism 22 (1), 107-126, 2019 | 36 | 2019 |
| Flying on the clouds: how mobile applications enhance impulsive buying of low cost carriers ECS Ku, CD Chen Service Business 14 (1), 23-45, 2020 | 32 | 2020 |
| Artificial intelligence innovation of tourism businesses: From satisfied tourists to continued service usage intention ECS Ku, CD Chen International Journal of Information Management 76, 102757, 2024 | 31 | 2024 |
| Developing a Muslim tourism market: the perspective of travel agencies PY Hsu, ECS Ku, TC Lai, SC Hsu Journal of Hospitality and Tourism Insights 5 (1), 166-185, 2022 | 31 | 2022 |
Tangchung KanNational Kaohsiung University of Hospitality and Tourism (NKUHT)Verified email at mail.nkuht.edu.tw