| The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction E Syahrial, H Suzuki, SJ Schvaneveldt Total Quality Management & Business Excellence 30 (11-12), 1257-1281, 2019 | 18 | 2019 |
| Customer perceptions of mediating role of ownership cost in Garvin's dimensions of quality E Syahrial, H Suzuki, SJ Schvaneveldt, M Masuda Journal of Japan Industrial Management Association 69 (2E), 95-112, 2018 | 15 | 2018 |
| FACTORS INFLUENCE STUDENTS'SATISFACTION USING E-LEARNING DURING POST-COVID-19 A Ashaari, E Syahrial, MZ Hasan 2nd International Symposium on Teaching & Learning Innovation, 21, 2022 | | 2022 |
| The Impact of Serviceability on Service Operations Performance, Service Cost and Customer Satisfaction EB SYAHRIAL School of Science for Open and Environmental Systems, Keio University, 2018 | | 2018 |
| The impact of serviceability on service operations performance, service cost and customer satisfaction (本文) EB Syahrial 慶應義塾大学, 2018 | | 2018 |
| Safety Culture Practices Level for Malaysia’s Small and Medium Enterprise (SME) PM Yasir, JM Rohani, YS Kumar, E Syahrial | | |
| Quality 4.0 Readiness Evaluation of Medical Technology Companies in Malaysia V Kandasamy, JM Rohani, E Syahrial | | |
| The Impact of Internet Applications on Student Satisfaction in Higher Education Institutions E Syahrial, DLC Ern | | |
