| The influence of selected antecedents on frontline staff’s perceptions of service recovery performance C Boshoff, J Allen International Journal of Service Industry Management 11 (1), 63-90, 2000 | 889 | 2000 |
| An experimental study of service recovery options C Boshoff International Journal of service industry management 8 (2), 110-130, 1997 | 884 | 1997 |
| The relationships between service quality, customer satisfaction and buying intentions in the private hospital industry C Boshoff, B Gray South African journal of business management 35 (4), 27-37, 2004 | 806 | 2004 |
| The influence of successor‐related factors on the succession process in small and medium‐sized family businesses E Venter, C Boshoff, G Maas Family business review 18 (4), 283-303, 2005 | 690 | 2005 |
| Developing a better measure of market orientation B Gray, S Matear, C Boshoff, P Matheson European journal of marketing 32 (9/10), 884-903, 1998 | 688 | 1998 |
| RECOVSAT: An instrument to measure satisfaction with transaction-specific service recovery C Boshoff Journal of service research 1 (3), 236-249, 1999 | 465 | 1999 |
| Empowerment, attribution and apologising as dimensions of service recovery: An experimental study C Boshoff, J Leong International Journal of Service Industry Management 9 (1), 24-47, 1998 | 438 | 1998 |
| The dimensions of service quality: the original European perspective revisited M Gerhard, B CHRIST0, N Deon Service Industries Journal 17 (1), 173-189, 1997 | 434 | 1997 |
| Compensation, esteem valence and job performance: an empirical assessment of Alderfer's ERG theory CA Arnolds, C Boshoff International Journal of Human Resource Management 13 (4), 697-719, 2002 | 428 | 2002 |
| A causal model to evaluate the relationships among supervision, role stress, organizational commitment and internal service quality C Boshoff, G Mels European Journal of marketing 29 (2), 23-42, 1995 | 423 | 1995 |
| A psychometric assessment of ES-QUAL: a scale to measure electronic service quality C Boshoff Journal of Electronic Commerce Research 8 (1), 101, 2007 | 281 | 2007 |
| Quality perceptions in the financial services sector: the potential impact of internal marketing C Boshoff, M Tait International Journal of service industry management 7 (5), 5-31, 1996 | 266 | 1996 |
| A re‐assessment and refinement of RECOVSAT: An instrument to measure satisfaction with transaction‐specific service recovery C Boshoff Managing Service Quality: An International Journal 15 (5), 410-425, 2005 | 201 | 2005 |
| The relationship between a satisfactory in-store shopping experience and retailer loyalty NS Terblanche, C Boshoff South African Journal of Business Management 37 (2), 33-43, 2006 | 188 | 2006 |
| Managerial implications of predicting purchase behavior from purchase intentions: a retail patronage case study CR Newberry, BR Klemz, C Boshoff Journal of Services Marketing 17 (6), 609-620, 2003 | 171 | 2003 |
| The impact of multiple commitments on intentions to resign: an empirical assessment C Boshoff, G Mels British Journal of Management 11 (3), 255-272, 2000 | 157 | 2000 |
| Buyer behaviour: understanding consumer psychology and marketing PJ Du Plessis, D Rousseau, C Boshoff Oxford University Press, 2007 | 154 | 2007 |
| Services marketing: A contemporary approach C Boshoff, PJ Du Plessis Juta and Company Ltd, 2009 | 149 | 2009 |
| Service advertising: an exploratory study of risk perceptions C Boshoff Journal of Service Research 4 (4), 290-298, 2002 | 135 | 2002 |
| Measuring retail service quality: a replication study C Boshoff, N Terblanche South African Journal of Business Management 28 (4), 123-128, 1997 | 129 | 1997 |
