| Measuring service quality in e-retailing JE Collier, CC Bienstock Journal of service research 8 (3), 260-275, 2006 | 1879 | 2006 |
| Applied structural equation modeling using AMOS: Basic to advanced techniques J Collier Routledge, 2020 | 1257 | 2020 |
| Only if it is convenient: Understanding how convenience influences self-service technology evaluation JE Collier, SE Kimes Journal of Service Research 16 (1), 39-51, 2013 | 430 | 2013 |
| Examining the influence of control and convenience in a self-service setting JE Collier, DL Sherrell Journal of the Academy of Marketing Science 38, 490-509, 2010 | 430 | 2010 |
| Investigating work engagement in the service environment D C. Barnes, J E. Collier Journal of Services Marketing 27 (6), 485-499, 2013 | 243 | 2013 |
| Tailoring to customers’ needs: Understanding how to promote an adaptive service experience with frontline employees KM Wilder, JE Collier, DC Barnes Journal of Service Research 17 (4), 446-459, 2014 | 212 | 2014 |
| Why the little things matter: Exploring situational influences on customers' self-service technology decisions JE Collier, RS Moore, A Horky, ML Moore Journal of business research 68 (3), 703-710, 2015 | 190 | 2015 |
| Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise DC Barnes, JE Collier, V Howe, K Douglas Hoffman Journal of Services Marketing 30 (3), 277-289, 2016 | 166 | 2016 |
| Self-service delight: Exploring the hedonic aspects of self-service JE Collier, DC Barnes Journal of business research 68 (5), 986-993, 2015 | 162 | 2015 |
| Idiosyncratic service experiences: When customers desire the extraordinary in a service encounter JE Collier, DC Barnes, AK Abney, MJ Pelletier Journal of Business Research 84, 150-161, 2018 | 150 | 2018 |
| How do customers judge quality in an e-tailer? JE Collier, CC Bienstock MIT Sloan Management Review, 2006 | 149 | 2006 |
| Ethanol increases endothelial nitric oxide production through modulation of nitric oxide synthase expression CD Venkov, PR Myers, MA Tanner, M Su, DE Vaughan Thrombosis and haemostasis 81 (04), 638-642, 1999 | 141 | 1999 |
| Model misspecification: contrasting formative and reflective indicators for a model of e-service quality JE Collier, CC Bienstock Journal of Marketing Theory and Practice 17 (3), 283-293, 2009 | 128 | 2009 |
| An analysis of how nonresponse error is assessed in academic marketing research JE Collier, CC Bienstock Marketing theory 7 (2), 163-183, 2007 | 126 | 2007 |
| Understanding the differences of public and private self-service technology J E. Collier, D L. Sherrell, E Babakus, A Blakeney Horky Journal of Services Marketing 28 (1), 60-70, 2014 | 110 | 2014 |
| The effects of perceived fairness on customer responses to retailer SST push policies A White, M Breazeale, JE Collier Journal of Retailing 88 (2), 250-261, 2012 | 107 | 2012 |
| Customer delight and work engagement D C. Barnes, J E. Collier, S Robinson Journal of Services Marketing 28 (5), 380-390, 2014 | 98 | 2014 |
| Giving back the “self” in self service: customer preferences in self-service failure recovery JE Collier, M Breazeale, A White Journal of Services Marketing 31 (6), 604-617, 2017 | 96 | 2017 |
| A conceptual framework for measuring e-service quality JE Collier, CC Bienstock Creating and Delivering Value in Marketing: Proceedings of the 2003 Academy …, 2014 | 89 | 2014 |
| Investigating the employee’s perspective of customer delight DC Barnes, JE Collier, N Ponder, Z Williams Journal of Personal Selling & Sales Management 33 (1), 91-104, 2013 | 83 | 2013 |
