Ad de jong

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Ko de RuyterKing's College, King's Business School, London, United KingdomVerified email at kcl.ac.uk
Martin WetzelsFull Professor of Marketing, EDHEC Business SchoolVerified email at edhec.edu
Edwin J. NijssenProfessor of Technology Marketing, Eindhoven University of TechnologyVerified email at tue.nl
Jos Lemminkhoogleraar marketing, Maastricht UniversityVerified email at maastrichtuniversity.nl
Michel van der BorghFull Professor of Marketing, Copenhagen Business SchoolVerified email at cbs.dk
Jan C. FransooProfessor of Operations and Logistics Management, Tilburg UniversityVerified email at tilburguniversity.edu
Willem Verbeke Ph.D.Professional Capital, The NetherlandsVerified email at professionalcapital.nl
Tomas FalkProfessor of Marketing (Aalto University School of Business)Verified email at aalto.fi
Maik HammerschmidtProfessor of Marketing and Innovation Management, University of GoettingenVerified email at wiwi.uni-goettingen.de
Remco DijkmanEindhoven University of TechnologyVerified email at tue.nl
Debbie Isobel KeelingUniversity of SussexVerified email at sussex.ac.uk
Dr. Nadine Kiratli-SchneiderMaastricht University - School of Business and EconomicsVerified email at maastrichtuniversity.nl
Greg W. MarshallCharles Harwood Professor of Marketing and Strategy, Rollins CollegeVerified email at rollins.edu
Nick LeeWarwick Business SchoolVerified email at wbs.ac.uk
R. P. BagozziProfessor of Behavioral Science in Management, University of MichiganVerified email at umich.edu
Rob BroekmeulenUD Retail Operations, Technische Universiteit EindhovenVerified email at tue.nl
peter de langenCopenhagen Business SchoolVerified email at pl-advisory.com
Liliana RiveraUniversidad de Los AndesVerified email at uniandes.edu.co
Ton de KokProfessor of Operations Management, Eindhoven University of TechnologyVerified email at tue.nl
Wouter E van den BergBrainCompassVerified email at braincompass.com

Ad de jong

Kraks Fond Professor of Marketing, Copenhagen Business School

Verified email at cbs.dk - Homepage

Frontline employees service innovation sales teams circular economy multilevel analysis


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Antecedents and consequences of the service climate in boundary-spanning self-managing service teams A De Jong, K De Ruyter, J Lemmink Journal of Marketing 68 (2), 18-35, 2004	330	2004
Adaptive versus proactive behavior in service recovery: the role of self‐managing teams A Jong, K De Ruyter Decision Sciences 35 (3), 457-491, 2004	326	2004
Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions M Van Birgelen, A De Jong, K De Ruyter Journal of retailing 82 (4), 367-377, 2006	309	2006
Customer-sales employee encounters: a dyadic perspective W Van Dolen, J Lemmink, K De Ruyter, A De Jong Journal of Retailing 78 (4), 265-279, 2002	264	2002
Antecedents and consequences of group potency: A study of self-managing service teams A De Jong, K De Ruyter, M Wetzels Management science 51 (11), 1610-1625, 2005	217	2005
Psychological safety and social support in groupware adoption: A multi-level assessment in education J Schepers, A de Jong, M Wetzels, K de Ruyter Computers & Education 51 (2), 757-775, 2008	211	2008
How lead founder personality affects new venture performance: The mediating role of team conflict A De Jong, M Song, LZ Song Journal of Management 39 (7), 1825-1854, 2013	199	2013
Frontline employees' innovative service behavior as key to customer loyalty: Insights into FLEs' resource gain spiral R Maria Stock, A Jong, NA Zacharias Journal of Product Innovation Management 34 (2), 223-245, 2017	160	2017
Principles and principals: do customer stewardship and agency control compete or complement when shaping frontline employee behavior? J Schepers, T Falk, K De Ruyter, A De Jong, M Hammerschmidt Journal of Marketing 76 (6), 1-20, 2012	160	2012
Comparing the generalizability of online and mail surveys in cross-national service quality research E Deutskens, A de Jong, K de Ruyter, M Wetzels Marketing letters 17, 119-136, 2006	149	2006
Customer evaluations of after-sales service contact modes: An empirical analysis of national culture's consequences M Van Birgelen, K de Ruyter, A de Jong, M Wetzels International Journal of Research in Marketing 19 (1), 43-64, 2002	147	2002
Properties that influence business process management maturity and its effect on organizational performance R Dijkman, SV Lammers, A De Jong Information Systems Frontiers 18, 717-734, 2016	123	2016
Linking employee confidence to performance: A study of self-managing service teams A De Jong, K De Ruyter, M Wetzels Journal of the Academy of Marketing Science 34 (4), 576-587, 2006	121	2006
Service climate in self‐managing teams: Mapping the linkage of team member perceptions and service performance outcomes in a business‐to‐business setting A Jong, K Ruyter, J Lemmink Journal of Management Studies 42 (8), 1593-1620, 2005	112	2005
The future of B2B customer solutions in a post-COVID-19 economy: Managerial issues and an agenda for academic inquiry EU Bond III, A de Jong, A Eggert, MB Houston, M Kleinaltenkamp, ... Journal of Service Research 23 (4), 401-408, 2020	90	2020
Key trends in business-to-business services marketing strategies: Developing a practice-based research agenda A De Jong, K De Ruyter, DI Keeling, A Polyakova, T Ringberg Industrial Marketing Management 93, 1-9, 2021	87	2021
The adoption of information technology by self-managing service teams A De Jong, K de Ruyter, J Lemmink Journal of service research 6 (2), 162-179, 2003	87	2003
Analysis and forecasting of demand during promotions for perishable items KH Van Donselaar, J Peters, A de Jong, RACM Broekmeulen International Journal of Production Economics 172, 65-75, 2016	86	2016
Relationship between freight accessibility and logistics employment in US counties FP Van den Heuvel, L Rivera, KH Van Donselaar, A de Jong, Y Sheffi, ... Transportation Research Part A: Policy and Practice 59, 91-105, 2014	81	2014
Alternative mechanisms guiding salespersons’ ambidextrous product selling M Van der Borgh, A de Jong, EJ Nijssen British Journal of Management 28 (2), 331-353, 2017	66	2017

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