| Emotional intelligence and emotional labor acting strategies among frontline hotel employees T Kim, J Jung‐Eun Yoo, G Lee, J Kim International Journal of Contemporary Hospitality Management 24 (7), 1029-1046, 2012 | 264 | 2012 |
| An analysis of institutional contributors to three major academic tourism journals: 1992–2001 G Jogaratnam, K Chon, K McCleary, M Mena, J Yoo Tourism Management 26 (5), 641-648, 2005 | 257 | 2005 |
| Factors affecting convention participation decision-making: Developing a measurement scale JJE Yoo, K Chon Journal of travel research 47 (1), 113-122, 2008 | 238 | 2008 |
| Progress in convention tourism research JJE Yoo, K Weber Journal of Hospitality & Tourism Research 29 (2), 194-222, 2005 | 203 | 2005 |
| Importance‐performance analysis with benefit segmentation of spa goers S Koh, JJE Yoo, CA Boger International Journal of Contemporary Hospitality Management 22 (5), 718-735, 2010 | 190 | 2010 |
| An analysis of hospitality and tourism research: Institutional contributions G Jogaratnam, KW McCleary, MM Mena, JJE Yoo Journal of Hospitality & Tourism Research 29 (3), 356-371, 2005 | 117 | 2005 |
| Post‐recovery customer relationships and customer partnerships in a restaurant setting T Kim, J Jung‐Eun Yoo, G Lee International Journal of Contemporary Hospitality Management 24 (3), 381-401, 2012 | 95 | 2012 |
| Travel motivations of Mainland Chinese Travelers to the United States: 中国内地旅客到访美国的旅游动机 Y Hua, JJE Yoo Journal of China Tourism Research 7 (4), 355-376, 2011 | 91 | 2011 |
| The HOINCAP scale: measuring intellectual capital in the hotel industry T Kim, JJE Yoo, G Lee The Service Industries Journal 31 (13), 2243-2272, 2011 | 90 | 2011 |
| Key attributes of internal service recovery strategies as perceived by frontline food service employees JJE Yoo, SY Shin, IS Yang International Journal of Hospitality Management 25 (3), 496-509, 2006 | 88 | 2006 |
| Customer pressure and restaurant employee green creative behavior: serial mediation effects of restaurant ethical standards and employee green passion M Cho, JJE Yoo International Journal of Contemporary Hospitality Management 33 (12), 4505-4525, 2021 | 82 | 2021 |
| Revisiting determinants of convention participation decision making JJE Yoo, X Zhao Journal of Travel & Tourism Marketing 27 (2), 179-192, 2010 | 77 | 2010 |
| A cross-cultural comparison of trip characteristics: International visitors to Hong Kong from Mainland China and USA JJE Yoo, B McKercher, M Mena Journal of Travel & Tourism Marketing 16 (1), 65-77, 2004 | 63 | 2004 |
| Soon or later? The effect of temporal distance on travel decisions KA Basoglu, JJE Yoo Journal of Travel & Tourism Marketing 32 (sup1), S62-S75, 2015 | 50 | 2015 |
| The roles of personal innovativeness and push vs pull delivery methods in travel‐oriented location‐based marketing services S Beldona, K Lin, J Yoo Journal of Hospitality and Tourism Technology 3 (2), 86-95, 2012 | 49 | 2012 |
| When customers complain: The value of customer orientation in service recovery JJE Yoo, TT Kim, G Lee Cornell Hospitality Quarterly 56 (4), 411-426, 2015 | 47 | 2015 |
| Temporal changes in factors affecting convention participation decision J Jung‐Eun Yoo, K Chon International Journal of Contemporary Hospitality Management 22 (1), 103-120, 2010 | 43 | 2010 |
| Active sport event participants’ behavioural intentions: Leveraging outcomes for future attendance and visitation BL Newland, JJE Yoo Journal of Vacation Marketing 27 (1), 32-44, 2021 | 41 | 2021 |
| Development of the convention industry in Korea JJE Yoo Journal of Convention & Event Tourism 6 (4), 81-94, 2005 | 35 | 2005 |
| Resistance to blockchain adoption in the foodservice industry: moderating roles of public pressures and climate change awareness HW Jang, JJE Yoo, M Cho International Journal of Contemporary Hospitality Management 36 (5), 1467-1489, 2024 | 27 | 2024 |
Kaye ChonDean and Chair Professor and Walter and Wendy Kwok Family Foundation Professor in InternationalVerified email at polyu.edu.hk