| Key strategies for the successful involvement of customers in the co‐creation of new technology‐based services P Kristensson, J Matthing, N Johansson International journal of service industry management 19 (4), 474-491, 2008 | 904 | 2008 |
| Value in use through service experience S Sandström, B Edvardsson, P Kristensson, P Magnusson Managing Service Quality: An International Journal 18 (2), 112-126, 2008 | 873 | 2008 |
| Harnessing the Creative Potential among Users* P Kristensson, A Gustafsson, T Archer Journal of product innovation management 21 (1), 4-14, 2004 | 823 | 2004 |
| Managing user involvement in service innovation: Experiments with innovating end users PR Magnusson, J Matthing, P Kristensson Journal of Service Research 6 (2), 111-124, 2003 | 671 | 2003 |
| Defining service innovation: A review and synthesis L Witell, H Snyder, A Gustafsson, P Fombelle, P Kristensson Journal of Business Research 69 (8), 2863-2872, 2016 | 664 | 2016 |
| Customer co‐creation in service innovation: a matter of communication? A Gustafsson, P Kristensson, L Witell Journal of service management 23 (3), 311-327, 2012 | 587 | 2012 |
| Identifying categories of service innovation: A review and synthesis of the literature H Snyder, L Witell, A Gustafsson, P Fombelle, P Kristensson Journal of Business Research 69 (7), 2401-2408, 2016 | 575 | 2016 |
| Idea generation: customer co‐creation versus traditional market research techniques L Witell, P Kristensson, A Gustafsson, M Löfgren Journal of Service Management 22 (2), 140-159, 2011 | 565 | 2011 |
| Customer integration within service development—A review of methods and an analysis of insitu and exsitu contributions B Edvardsson, P Kristensson, P Magnusson, E Sundström Technovation 32 (7-8), 419-429, 2012 | 347 | 2012 |
| Users as a hidden resource for creativity: Findings from an experimental study on user involvement P Kristensson, PR Magnusson, J Matthing Creativity and innovation management 11 (1), 55-61, 2002 | 303 | 2002 |
| Linking service design to value creation and service research TW Andreassen, P Kristensson, L Lervik-Olsen, A Parasuraman, ... Journal of Service Management 27 (1), 21-29, 2016 | 287 | 2016 |
| Developing successful technology‐based services: the issue of identifying and involving innovative users J Matthing, P Kristensson, A Gustafsson, A Parasuraman Journal of Services Marketing 20 (5), 288-297, 2006 | 276 | 2006 |
| Let the music play or not: The influence of background music on consumer behavior PK Andersson, P Kristensson, E Wästlund, A Gustafsson Journal of retailing and consumer services 19 (6), 553-560, 2012 | 259 | 2012 |
| Involving customers in new service development B Edvardsson, P Kristensson, P Magnusson, J Matthing, A Gustafsson World Scientific, 2006 | 215 | 2006 |
| Tuning users' innovativeness during ideation P Kristensson, PR Magnusson Creativity and innovation management 19 (2), 147-159, 2010 | 168 | 2010 |
| Service innovation and customer co-development B Edvardsson, A Gustafsson, P Kristensson, L Witell Handbook of service science, 561-577, 2010 | 125 | 2010 |
| A service ecosystem perspective on the diffusion of sustainability-oriented user innovations J Trischler, M Johnson, P Kristensson Journal of Business Research 116, 552-560, 2020 | 123 | 2020 |
| Re-placing place in marketing: A resource-exchange place perspective MS Rosenbaum, C Kelleher, M Friman, P Kristensson, A Scherer Journal of Business Research 79, 281-289, 2017 | 108 | 2017 |
| Swedish upper secondary school pupils’ sense of coherence, coping resources and aggressiveness in relation to educational track and performance P Kristensson, LS Öhlund Scandinavian Journal of caring sciences 19 (1), 77-84, 2005 | 107 | 2005 |
| Affective Forecasting: Predicting and Experiencing Satisfaction With Public Transportation1 T Pedersen, M Friman, P Kristensson Journal of Applied Social Psychology 41 (8), 1926-1946, 2011 | 105 | 2011 |
Anders GustafssonProfessor of Marketing, BI Norwegian Business SchoolVerified email at bi.no