| Examining the characteristics and managerial challenges of professional services: An empirical study of management consultancy in the travel, tourism, and hospitality sector A Brandon-Jones, M Lewis, R Verma, MC Walsman Journal of operations management 42, 9-24, 2016 | 100 | 2016 |
| The Impact of LEED Certification on Hotel Performance MC Walsman, R Verma, S Muthulingam Cornell Hospitality Report 14 (15), 1-16, 2014 | 32 | 2014 |
| Fostering older adult care experiences to maximize well-being outcomes: A conceptual framework S Kabadayi, K Hu, Y Lee, L Hanks, M Walsman, D Dobrzykowski Journal of Service Management 31 (5), 953-977, 2020 | 29 | 2020 |
| Using behavioral research to design better customer experiences MJ Dixon, MC Walsman Cornell Hospitality Quarterly 55 (3), 221-227, 2014 | 11 | 2014 |
| Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry L Kong, K Hu, M Walsman Service Science 13 (4), 258-274, 2021 | 9 | 2021 |
| Operational adaptation and innovation during COVID-19: Lessons learned from consulting and a road map for the future MC Walsman Service Science 14 (2), 195-212, 2022 | 8 | 2022 |
| Fee-based loyalty programs: An empirical investigation of benefit redemption behavior and its effects on loyalty MC Walsman, MJ Dixon Service Science 12 (2-3), 100-118, 2020 | 8 | 2020 |
| Chapter 5: Individual Differences, Traits, and Ethical Leadership DC Howe, MC Walsman, CF Ellertson Research Companion to Ethical Behavior in Organizations, 161-193, 2014 | 7 | 2014 |
| It's More than Just a Game: The Effects of Core and Supplementary Services on Customer Loyalty MC Walsman, M Dixon, R Rush, R Verma Cornell Hospitality Report 14 (23), 1-16, 2014 | 7 | 2014 |
| Examining the characteristics and challenges of professional services: a study of US consultancy MC Walsman, A Brandon-Jones, MA Lewis, R Verma Academy of Management Proceedings 2015 (1), 17935, 2015 | 1* | 2015 |
| Hoteliers are Investing in Sustainability: Where does it go from Here? R Verma, M Walsman Hotel Yearbook 2018 - Sustainable Hospitality, 26-27, 2017 | | 2017 |
| Essays On Decision Making In Service Operations Management M Walsman Cornell University, 2016 | | 2016 |
| Examining the characteristics and challenges of professional services: A sector specific study of us consultancy MC Walsman, A Brandon-Jones, M Lewis, R Verma 75th Annual Meeting of the Academy of Management, AOM 2015, 2015 | | 2015 |
| Towards a Contingent Understanding of the Operational Characteristics and Managerial Challenges of Professional Services: A Sector-Specific Study of US Management Consultancy A Brandon-Jones, M Lewis, R Verma, MC Walsman Decision Sciences Institute Proceedings, 2015 | | 2015 |
| Redefining Resource Recovery: Advanced Simulation Techniques for Improving Recycling At Rutgers University M Rodgers, M Walsman, K Lyons Available at SSRN 4963773, 0 | | |
| DECISION SCIENCES INSTITUTE A Brandon-Jones, A Brandon, M Lewis, R Verma, MC Walsman | | |
Michael A LewisUniversity of BathVerified email at bath.ac.uk