Ludification as a Lens for Algorithmic Management: A Case Study of Gig-Workers’ Experiences of Ambiguity in Instacart Work D Ramesh, C Henning, N Escher, H Zhu, MK Lee, N Banovic Proceedings of the 2023 ACM Designing Interactive Systems Conference, 638-651, 2023 | 5 | 2023 |