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Citations per year
Duplicate citations
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Cited by
All
Since 2020
Citations
837
695
h-index
3
3
i10-index
3
3
0
160
80
40
120
2018
2019
2020
2021
2022
2023
2024
2025
48
83
137
145
137
120
130
26
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Travis Walkowiak
PhD Candidate, Marketing,
Michigan State University
Verified email at msu.edu
Customer Relationship Management
Customer Loyalty
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Year
Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens
CM Voorhees, PW Fombelle, Y Gregoire, S Bone, A Gustafsson, R Sousa, ...
Journal of Business Research 79, 269-280
, 2017
710
2017
An assessment of the exporting literature: Using theory and data to identify future research directions
B Chabowski, P Kekec, NA Morgan, GTM Hult, T Walkowiak, B Runnalls
Journal of International Marketing 26 (1), 118-143
, 2018
114
2018
Service research: progress toward interdisciplinary collaboration
GTM Hult, TA Walkowiak, JM Beck
Journal of Services Marketing 34 (3), 363-371
, 2020
13
2020
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