| A review of the IT outsourcing empirical literature and future research directions MC Lacity, S Khan, A Yan, LP Willcocks Journal of Information technology 25 (4), 395-433, 2010 | 665 | 2010 |
| Business process outsourcing studies: a critical review and research directions MC Lacity, S Solomon, A Yan, LP Willcocks Journal of information technology 26 (4), 221-258, 2011 | 279 | 2011 |
| Review of the empirical business services sourcing literature : An update and future directions AY MC Lacity, S Khan Journal of Information Technology 31 (3), 269-328, 2016 | 231* | 2016 |
| Understanding the dynamics of users’ belief in software application adoption K Lee, A Yan, K Joshi International Journal of Information Management 31 (2), 160-170, 2011 | 64 | 2011 |
| Review of 23 years of empirical research on information technology outsourcing decisions and outcomes M Lacity, A Yan, S Khan | 61 | 2017 |
| How hospitals in mainland China responded to the outbreak of COVID-19 using information technology–enabled services: An analysis of hospital news webpages A Yan, Y Zou, DA Mirchandani Journal of the American Medical Informatics Association 27 (7), 991-999, 2020 | 59 | 2020 |
| The role of service agent, service quality, and user satisfaction in self-service technology A Yan, S Solomon, D Mirchandani, M Lacity, J Porra | 27 | 2013 |
| Are the robots really coming? Service automation survey findings M Lacity, L Willcocks, A Yan Pulse Magazine 17, 14-21, 2015 | 11 | 2015 |
| Business process outsourcing studies: a critical review and research directions MC Lacity, S Solomon, A Yan, LP Willcocks Formulating Research Methods for Information Systems: Volume 2, 169-251, 2015 | 9 | 2015 |
| Mapping the IT outsourcing landscape: Review and future directions LP Willcocks, MC Lacity, MC Lacity, S Khan, A Yan, LP Willcocks The New IT Outsourcing Landscape: From Innovation to Cloud Services, 25-88, 2012 | 6 | 2012 |
| AI for depression treatment: Addressing the paradox of privacy and trust with empathy, accountability, and explainability A Yan, D Xu | 4 | 2021 |
| Provider's innovativeness and outsourcing performance: The moderating effects of contractual and relational governace A Yan, MC Lacity, R Sabherwal 20th Pacific Asia Conference on Information Systems (PACIS 2016), 2016 | 4* | 2016 |
| Implementation Strategies for High‐Performance Healthcare Simulation Centers: A Multi‐center Exploratory Case Study in China A Yan, L Li, J Lv, DA Mirchandani Medical Education, 2022 | 3 | 2022 |
| AI-human hybrid for depression treatment: The moderating role of social stigma A Yan, D Xu International Conference on Information Systems 2021, 2021 | 3 | 2021 |
| Effective outsourcing governance: A configurational approach A Yan 22nd Pacific Asia Conference on Information Systems-Opportunities and …, 2018 | 3 | 2018 |
| Leveraging Artificial Intelligence to Address the Paradox of Judgment and Accountability in Depression Treatment J Tong, DJ Xu, A Yan, Z Li | | 2024 |
| Good advice from authors working in under‐represented countries X Du, CC Ibiapina, SE Kassab, A Yan Medical Education 57 (6), 493-495, 2023 | | 2023 |
| Sustainable health and social care system in the community SC Fong, A Yan The Routledge Handbook of Public Health and the Community, 315-324, 2021 | | 2021 |
| Sourcing information technology services: Past research and future research directions M Lacity, A Yan, S Khan The Routledge Companion to Management Information Systems, 307-327, 2017 | | 2017 |
| The Effects of Capabilities and Governance on Information Technology and Business Process Outsourcing Performance: Client and Provider Perspectives A Yan University of Missouri-Saint Louis, 2014 | | 2014 |
Mary LacityDavid D. Glass Chair and Distinguished Professor, University of ArkansasVerified email at uark.edu