| Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA: The case of four star hotels R Dabestani, A Shahin, M Saljoughian, H Shirouyehzad International Journal of Quality & Reliability Management 33 (2), 160-177, 2016 | 126 | 2016 |
| Correlation analysis of service quality gaps in a four-star hotel in Iran A Shahin, R Dabestani International Business Research 3 (3), 40, 2010 | 116 | 2010 |
| A feasibility study of the implementation of total quality management based on soft factor A Shahin, R Dabestani Journal of industrial engineering and management 4 (2), 258-280, 2011 | 96 | 2011 |
| The FMEA approach to identification of critical failure factors in ERP implementation H Shirouyehzad, R Dabestani, M Badakhshian International Business Research 4 (3), 254, 2011 | 49 | 2011 |
| Labour productivity measurement through classification and standardisation of products M Salehi, H Shirouyehzad, R Dabestani International Journal of Productivity and Quality Management 11 (1), 57-72, 2013 | 43 | 2013 |
| Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process R Dabestani, A Shahin, M Saljoughian International journal of quality & reliability management 34 (4), 530-548, 2017 | 39 | 2017 |
| A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry H Shirouyehzad, F Hosseinzadeh Lotfi, A Shahin, MB Aryanezhad, ... International Journal of Services and Operations Management 12 (3), 289-308, 2012 | 33 | 2012 |
| Determining factors influencing radical and incremental innovation with a case study in the petrochemical industry A Shahin, A Barati, R Dabestani, A Khalili International Journal of Business Innovation and Research 12 (1), 62-79, 2017 | 29 | 2017 |
| A data envelopment analysis approach for measuring the efficiency of employees: A case study H Shirouyehzad, FH Lotfi, MB Aryanezhad, R Dabestani South African Journal of Industrial Engineering 23 (1), 191-201, 2012 | 28 | 2012 |
| Efficiency evaluation of a private bank’s branches with service quality approach by data envelopment analysis MM Tavakoli, H Shirouyehzad, R Dabestani International Journal of Services and Operations Management 16 (4), 427-442, 2013 | 27 | 2013 |
| An AHP/DEA ranking method based on service quality approach: a case study in hotel industry H Shirouyehzad, FH Lotfi, SM Arabzad, R Dabestani International Journal of Productivity and Quality Management 11 (4), 434-445, 2013 | 25 | 2013 |
| Performance evaluation of hotels by data envelopment analysis based on customers’ perception and gap analysis H Shirouyehzad, FH Lotfi, A Shahin, MB Aryanezhad, R Dabestani International Journal of Services and Operations Management 12 (4), 447-467, 2012 | 22 | 2012 |
| An investigation of influencing factors customers' loyalty in A four star hotel in Iran B Ranjbarian, R Dabestani, E Khajeh, I Noktehdan International Journal of Business and Social Science 2 (21), 2011 | 22 | 2011 |
| Efficiency and ranking measurement of vendors by data envelopment analysis D Reza International business research 4 (2), 2011 | 21 | 2011 |
| Fuzzy FMEA Analysis for Identification and Control of Failure Preferences in ERP Implementation H Shirouyehzad, M Badakhshian, R Dabestani, H Panjehfouladgaran The Journal of Mathematics and Computer Science 1 (4), 366-376, 0 | 20* | |
| The relationship between critical success factors of total quality management and process improvement: a case study M Saljoughian, SM Allameh, R Dabestani, M Rabbanimehr International Journal of Business Excellence 7 (3), 411-427, 2014 | 18 | 2014 |
| Proposing a hybrid method based on DEA and ANP for ranking organizational units and prioritizing human capital management drivers MM Tavakoli, H Shirouyehzad, R Dabestani Journal of Modelling in Management 11 (1), 213-239, 2016 | 17 | 2016 |
| Prioritizing critical success factors influencing safety, using TOPSIS H Shirouyehzad, M Khodadadi-Karimvand, R Dabestani International journal of business and social science 2 (20), 2011 | 17 | 2011 |
| The relationship between total quality management critical success factors and knowledge sharing in a service industry R Dabestani, A Taghavi, M Saljoughian Management and labour studies 39 (1), 81-101, 2014 | 16 | 2014 |
| A comparative study of ordinary and fastidious customers’ priorities in service quality dimensions R Dabestani, A Shahin, H Shirouyehzad, M Saljoughian Total Quality Management & Business Excellence 28 (3-4), 331-350, 2015 | 15 | 2015 |
Hadi ShirouyehzadAssociate Professor of Industrial Engineering, Islamic Azad University, Najafabad Branch, IsfahanVerified email at pin.iaun.ac.ir
