‪Erwin Losekoot PhD FIH FHEA FRGS‬

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	All	Since 2020
Citations	702	333
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Dennis NicksonProfessor of Service Work and Employment, University of StrathclydeVerified email at strath.ac.uk
ISABELLE FROCHOTUniversité Bourgogne EuropeVerified email at u-bourgogne.fr
Tom BaumProfessor, University of StrathclydeVerified email at strath.ac.uk
Peter B KimAuckland University of TechnologyVerified email at aut.ac.nz
Earney LastenUniversidad Externado de ColombiaVerified email at uexternado.edu.co
Jill PoulstonAuckland University of TechnologyVerified email at aut.ac.nz
Geesje DuursmaPhD student University of GroningenVerified email at rug.nl
Nick TownerSenior Lecturer, Auckland Institute of StudiesVerified email at ais.ac.nz
Jiju AntonyProfessor of Industrial and Systems Engineering, Khalifa University, Abu Dhabi, UAEVerified email at hw.ac.uk
Dr Jithendran KokkranikalAssociate Professor, University of GreenwichVerified email at gre.ac.uk
Anne StaalAuckland University of TechnologyVerified email at aut.ac.nz
John HornbyResearch Lecturer / ResearcherVerified email at nhlstenden.com
John S. HullAssociate Professor, Thompson Rivers UniversityVerified email at tru.ca
Matthew AlexanderReader in Marketing, University of Strathclyde, Glasgow, UKVerified email at strath.ac.uk
Tracy HarkisonAssociate ProfessorVerified email at aut.ac.nz
Ran ZhangUtrecht University of Applied SciencesVerified email at hu.nl
Eliza KitchenLecturer in Tourism, Flinders UniversityVerified email at flinders.edu.au
Martin RobertsonAssociate Professor, Edinburgh Napier University, EdinburghVerified email at napier.ac.uk
Lindsay NeillSenior Lecturer Hospitality & Tourism AUT University Auckland New ZealandVerified email at aut.ac.nz
Yvonne Irene WoodSenior Lecturer & Hospitality Work-Integrated Learning Leader, School of Hospitality and TourismVerified email at aut.ac.nz

Erwin Losekoot PhD FIH FHEA FRGS

Senior Lecturer, Edith Cowan University

Verified email at ecu.edu.au

Hospitality hospitableness hostmanship airports service quality


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Skills, organisational performance and economic activity in the hospitality industry: a literature review D Nickson, T Baum, E Losekoot, A Morrison, I Frochot	76*	2002
Hospitality in hospitals: The importance of caring about the patient R Kelly, E Losekoot, VA Wright-StClair Hospitality & Society 6 (2), 113-129, 2016	66	2016
The application of facilities management expertise to the hotel renovation process A Hassanien, E Losekoot Facilities 20 (7/8), 230-238, 2002	66	2002
Interpretative research paradigms: points of difference N Wright, E Losekoot Proceedings of the 9th European Conference on Research Methods in Business …, 2010	65	2010
The development of soft skills during internships: The hospitality student’s voice E Losekoot, E Lasten, A Lawson, B Chen Research in Hospitality Management 8 (2), 155-159, 2018	42	2018
Consequences of empowerment among restaurant servers: Helping behaviors and average check size BC Kim, E Losekoot, S Milne Management Decision 51 (4), 781-794, 2013	38	2013
Barriers and challenges in the application of Six Sigma in the hospitality industry: Some observations and findings J Kokkranikal, J Antony, H Kosgi, E Losekoot International Journal of Productivity and Performance Management 62 (3), 317-322, 2013	36	2013
Conceptualising and operationalising the research interface between facilities management and hospitality management E Losekoot, R van Wezel, RC Wood Facilities 19 (7/8), 296-303, 2001	36	2001
An assessment of key hotel guest contact personnel in handling guest complaints A Tantawy, E Losekoot Journal of Quality Assurance in Hospitality & Tourism 1 (4), 21-43, 2000	36	2000
Out for the count: some methodological questions in ‘publications counting’literature E Losekoot, CS Verginis, RC Wood International Journal of Hospitality Management 20 (3), 233-244, 2001	33	2001
Terrorism, rugby, and hospitality: She׳ ll be right C Peter, J Poulston, E Losekoot Journal of Destination Marketing & Management 3 (4), 253-261, 2014	29	2014
Retirement villages: hospitals or hospitality operations–management attributes and traits E Losekoot, Z Theresa Journal of Hospitality and Tourism Management 34, 75-81, 2018	20	2018
Low-Cost carriers in Oceania, Pacific: challenges and opportunities S Taumoepeau, N Towner, E Losekoot Journal of Air Transport Management 65, 40-42, 2017	17	2017
Factors influencing the airport customer experience: A case study of Auckland International Airport's customers E Losekoot Auckland University of Technology, 2015	16	2015
Design thinking in hospitality education: Lessons learned and future opportunities H Assen, L Benhadda, E Losekoot, M van Diggelen Journal of Hospitality, Leisure, Sport & Tourism Education 32, 100439, 2023	14	2023
The role of volunteers in creating hospitality: Insights from museums G Duursma, E Losekoot, G de Jong Journal of Hospitality and Tourism Management 54, 373-382, 2023	13	2023
New ways of gazing: The refractive gaze L Neill, C Johnston, E Losekoot International Journal of Tourism Anthropology 5 (1-2), 138-151, 2016	12	2016
Impact of psychological empowerment for individual service workers B Kim, E Losekoot, S Milne The 2 nd International Research Symposium in Service Management Yogyakarta …, 2011	12	2011
An investigation of the attitudes of travel and tourism intermediaries to mature travellers D Schitko, E Losekoot Journal of Tourism, 2012	11	2012
Customer orientation of cruise destinations in Newfoundland and Labrador, Canada–exploring key issues for ports and the cruise lines JS Hull, E Losekoot Tourism: An International Interdisciplinary Journal 60 (1), 71-90, 2012	9	2012

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