| Method and system for routing a question based on analysis of the question content and predicted user satisfaction with answer content before the answer content is generated IA Podgorny, M Cannon, TF Goodyear, K Hung US Patent 10,083,213, 2018 | 131 | 2018 |
| Method and system for pro-active detection and correction of low quality questions in a question and answer based customer support system IA Podgorny, M Cannon, TF Goodyear, CC Gielow US Patent 10,475,043, 2019 | 49 | 2019 |
| Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return preparation system IA Podgorny, B Indyk, TF Goodyear US Patent 10,733,677, 2020 | 44 | 2020 |
| Method and computer program product for obtaining reviews of businesses from customers JR Del Favero, TF Goodyear, DO Madurzak, J Schirmacher US Patent 8,255,248, 2012 | 34 | 2012 |
| Method and system for searching for and navigating to user content and other user experience pages in a financial management system with a customer self-service system for the … TF Goodyear, B Indyk, IA Podgorny, CC Gielow, J Chay US Patent 10,572,954, 2020 | 31 | 2020 |
| Method and system for providing domain-specific incremental search results with a customer self-service system for a financial management system B Indyk, IA Podgorny, TF Goodyear, P Bhutada US Patent 10,445,332, 2019 | 30 | 2019 |
| Method and system for improving search results by recency boosting customer support content for a customer self-help system associated with one or more financial management systems IA Podgorny, B Indyk, TF Goodyear, IF Ma US Patent 10,552,843, 2020 | 14 | 2020 |
| Method of configuring a personalized consumer rating area J Schirmacher, D Madurzak, TF Goodyear, CD Nesladek US Patent 7,925,547, 2011 | 12 | 2011 |
| Method and system for question prioritization based on analysis of the question content and predicted asker engagement before answer content is generated M Cannon, TF Goodyear, IA Podgorny, CC Gielow US Patent 10,861,023, 2020 | 11 | 2020 |
| Real time detection and intervention of poorly phrased questions IA Podgorny, M Cannon, C Gielow, T Goodyear Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human …, 2015 | 11 | 2015 |
| Method and system for question prioritization based on analysis of the question content and predicted asker engagement before answer content is generated M Cannon, TF Goodyear, IA Podgorny, CC Gielow US Patent 10,475,044, 2019 | 9 | 2019 |
| Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms IA Podgorny, B Indyk, TF Goodyear US Patent 11,403,715, 2022 | 8 | 2022 |
| Navigating to user content in a financial management system TF Goodyear, B Indyk, IA Podgorny, CC Gielow, J Chay US Patent App. 16/731,008, 2020 | 8 | 2020 |
| System and method for auto-curation of Q and A websites for search engine optimization N Sarshar, J Goldman, IA Podgorny, T Goodyear US Patent 10,191,985, 2019 | 8 | 2019 |
| Content quality and user ranking in TurboTax AnswerXchange IA Podgorny, T Goodyear ECSM 2014 University of Brighton Brighton, UK 10-11 July 2014, 758, 2014 | 6 | 2014 |
| System and method for increasing online conversion rate of potential users IA Podgorny, WE Bartolome, T Goodyear US Patent 9,947,028, 2018 | 5 | 2018 |
| Pro-active detection of content quality in TurboTax AnswerXchange IA Podgorny, M Cannon, T Goodyear Proceedings of the 18th ACM Conference Companion on Computer Supported …, 2015 | 5 | 2015 |
| System and method for managing social-based questions and answers IA Podgorny, N Sarshar, T Goodyear, B Feeley US Patent 11,636,354, 2023 | 4 | 2023 |
| System and method for managing social-based questions and answers IA Podgorny, N Sarshar, T Goodyear, B Feeley US Patent 10,140,578, 2018 | 2 | 2018 |
| Search engine optimization in social question and answer systems IA Podgorny, TF Goodyear, BS Feeley US Patent 10,031,970, 2018 | 1 | 2018 |