| Metodologia de pesquisa em engenharia de produção e gestão de operações PAC Miguel, A Fleury, CHP Mello, DN Nakano, JB Turrioni, LL Ho, ... | 1641* | 2010 |
| Contingency research in operations management practices R Sousa, CA Voss Journal of Operations management 26 (6), 697-713, 2008 | 1240 | 2008 |
| Quality management re-visited: a reflective review and agenda for future research R Sousa, CA Voss Journal of operations management 20 (1), 91-109, 2002 | 1215 | 2002 |
| Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens CM Voorhees, PW Fombelle, Y Gregoire, S Bone, A Gustafsson, R Sousa, ... Journal of Business Research 79, 269-280, 2017 | 717 | 2017 |
| Service quality in multichannel services employing virtual channels R Sousa, CA Voss Journal of service research 8 (4), 356-371, 2006 | 709 | 2006 |
| “Futurizing” smart service: implications for service researchers and managers NV Wünderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ... Journal of Services Marketing 29 (6/7), 442-447, 2015 | 466 | 2015 |
| Quality management: universal or context dependent? R Sousa, CA Voss Production and operations management 10 (4), 383-404, 2001 | 372 | 2001 |
| Framing the servitization transformation process: A model to understand and facilitate the servitization journey T Baines, AZ Bigdeli, R Sousa, A Schroeder International Journal of Production Economics 221, 107463, 2020 | 242 | 2020 |
| The effects of service failures and recovery on customer loyalty in e‐services: An empirical investigation R Sousa, CA Voss International Journal of Operations & Production Management 29 (8), 834-864, 2009 | 233 | 2009 |
| Challenges at the marketing–operations interface in omni-channel retail environments THA Bijmolt, M Broekhuis, S De Leeuw, C Hirche, RP Rooderkerk, ... Journal of business research 122, 864-874, 2021 | 227 | 2021 |
| Capability antecedents and performance outcomes of servitization: Differences between basic and advanced services R Sousa, GJC da Silveira International Journal of Operations & Production Management 37 (4), 444-467, 2017 | 220 | 2017 |
| Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices R Sousa Journal of operations management 21 (1), 1-18, 2003 | 213 | 2003 |
| The impacts of e-service quality on customer behaviour in multi-channel e-services R Sousa, C Voss Total Quality Management & Business Excellence 23 (7-8), 789-806, 2012 | 136 | 2012 |
| The relationship between servitization and product customization strategies R Sousa, GJC da Silveira International Journal of Operations & Production Management 39 (3), 454-474, 2019 | 118 | 2019 |
| Paradigms of choice in manufacturing strategy: exploring performance relationships of fit, best practices, and capability‐based approaches GJC da Silveira, RS Sousa International Journal of Operations & Production Management 30 (12), 1219-1245, 2010 | 108 | 2010 |
| The impact of sales and operations planning practices on manufacturing operational performance AMT Thomé, RS Sousa, LFRR Scavarda do Carmo International Journal of Production Research 52 (7), 2108-2121, 2014 | 107 | 2014 |
| O método do estudo de caso na engenharia de produção PAC Miguel, R Sousa | 85 | 2012 |
| Reflections on context in service research C Voss, H Perks, R Sousa, L Witell, NV Wünderlich Journal of Service Management 27 (1), 30-36, 2016 | 73 | 2016 |
| Barriers to internal benchmarking initiatives: an empirical investigation P Amaral, R Sousa Benchmarking: An International Journal 16 (4), 523-542, 2009 | 65 | 2009 |
| Designing and developing OM research–from concept to publication F Caniato, D Doran, R Sousa, H Boer International Journal of Operations & Production Management 38 (9), 1836-1856, 2018 | 55 | 2018 |
Chris VossProfessor of OM, Warwick Business School, Emeritus Professor London Business SchoolDirección de correo verificada de london.edu