Lia Patrício

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	همهٔ موارد	از 2020
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نویسندگان مشترک

Raymond P. FiskDistinguished Professor Emeritus of Marketing, Texas State Universityایمیل تأیید شده در txstate.edu
Jorge Grenha TeixeiraAssistant Professor at the Faculty of Engineering of the University of Porto (FEUP)ایمیل تأیید شده در fe.up.pt
João Falcão e CunhaUniversidade do Porto, Faculdade de Engenhariaایمیل تأیید شده در fe.up.pt
Amy OstromProfessor of Marketing, Arizona State Universityایمیل تأیید شده در asu.edu
Daniela SangiorgiPolitecnico di Milanoایمیل تأیید شده در polimi.it
Nuno Jardim NunesITI, LARSyS, Carnegie Mellon University, Instituto Superior Técnicoایمیل تأیید شده در tecnico.ulisboa.pt
chris magee, also Christopher L. MageeProfessor of the Practice Emeritus, MIT Institute of Data, Systems and Societyایمیل تأیید شده در mit.edu
Chris VossProfessor of OM, Warwick Business School, Emeritus Professor London Business Schoolایمیل تأیید شده در london.edu
Renato Natal JorgeProfessor of Structural Mechanics and Biomechanics, University of Portoایمیل تأیید شده در fe.up.pt
Paul P. MaglioProfessor of Management and Cognitive Science, UC Mercedایمیل تأیید شده در ucmerced.edu
James C SpohrerISSIPایمیل تأیید شده در issip.org
Kelly LyonsFaculty of Information, University of Torontoایمیل تأیید شده در utoronto.ca
A ParasuramanProfessor of Marketing, University of Miamiایمیل تأیید شده در miami.edu
Ko-Hsun HuangVolvoایمیل تأیید شده در volvo.com
Gabriela BeirãoAssistant Professor, INESC TEC and Faculty of Engineering, University of Portoایمیل تأیید شده در fe.up.pt
Cheryl A. KieliszewskiIBMایمیل تأیید شده در us.ibm.com
Nicola MorelliProfessor, Aalborg University - Copenhagenایمیل تأیید شده در create.aau.dk
Nina CostaUniversity of Aveiroایمیل تأیید شده در ua.pt
Thorsten GruberProfessor of Marketing and Service Management, Centre for Service Management (CSM), Loughboroughایمیل تأیید شده در lboro.ac.uk
Nancy V. WünderlichTechnische Universität Berlinایمیل تأیید شده در tu-berlin.de

دنبال کردن

Lia Patrício

Associate Professor, INESC TEC and Faculty of Engineering, University of Porto

ایمیل تأیید شده در fe.up.pt

Service design service innovation customer experience service system transformation


عنوان به‌ترتیب نقل قول‌ها به‌ترتیب سال به‌ترتیب عنوان	نقل شده توسط نقل شده توسط	سال
Service Research Priorities in a Rapidly Changing Context‏ AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss‏ Journal of Service Research 18 (2), 127-159, 2015‏	2076	2015
Multilevel service design: from customer value constellation to service experience blueprinting‏ L Patrício, RP Fisk, JF e Cunha, L Constantine‏ Journal of Service Research 14 (2), 180-200, 2011‏	1089	2011
Customer experience modeling: from customer experience to service design‏ J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine‏ Journal of Service Management 23 (3), 362-376, 2012‏	712	2012
Designing multi-interface service experiences: the service experience blueprint‏ L Patrício, RP Fisk, J Falcão e Cunha‏ Journal of Service Research 10 (4), 318-334, 2008‏	612	2008
“Futurizing” smart service: implications for service researchers and managers‏ NV Wunderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ...‏ Journal of Services Marketing 29 (6/7), 442-447, 2015‏	466	2015
Handbook of service science‏ PP Maglio, CA Kieliszewski, JC Spohrer, K Lyons, L Patrício, Y Sawatani‏ Springer, 2019‏	416*	2019
Understanding value co-creation in complex services with many actors‏ N Pinho, G Beirão, L Patrício, R P. Fisk‏ Journal of Service Management 25 (4), 470-493, 2014‏	397	2014
Upframing Service Design and Innovation for Research Impact‏ L Patrício, A Gustafsson, R Fisk‏ Journal of Service Research 21 (1), 3-16, 2018‏	347	2018
Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels‏ G Beirão, L Patrício, RP Fisk‏ Journal of Service Management 28 (2), 227-249, 2017‏	342	2017
A bricolage perspective on service innovation‏ L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks‏ Journal of Business Research 79, 290-298, 2017‏	308	2017
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design‏ J Grenha Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, ...‏ Journal of Service Research 20 (3), 240-258, 2017‏	299	2017
Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel‏ L Patrício, RP Fisk, J Falcão e Cunha‏ Managing Service Quality 13 (6), 471-482, 2003‏	239	2003
Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems‏ L Patrício, D Sangiorgi, D Mahr, M Čaić, S Kalantari, S Sundar‏ Journal of Service Management 31 (5), 889-909, 2020‏	191	2020
Elevating the human experience (HX) through service research collaborations: introducing ServCollab‏ RP Fisk, L Alkire, L Anderson, DE Bowen, T Gruber, AL Ostrom, L Patrício‏ Journal of Service Management 31 (4), 615-635, 2020‏	166	2020
Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips‏ R Carreira, L Patrício, RN Jorge, C Magee‏ Transport Policy 31, 35-46, 2014‏	157	2014
Billions of impoverished people deserve to be better served: A call to action for the service research community‏ RPP Fisk, L Anderson, DE Bowen, T Gruber, A Ostrom, L Patrício, ...‏ Journal of Service Management 27 (1), 43-55, 2016‏	155	2016
Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare‏ L Patrício, NF de Pinho, JG Teixeira, RP Fisk‏ Service Science 10 (1), 76-97, 2018‏	150	2018
Leveraging service design as a multidisciplinary approach to service innovation‏ MP Joly, JG Teixeira, L Patrício, D Sangiorgi‏ Journal of Service Management 30 (6), 681-715, 2019‏	142	2019
Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches‏ N Costa, L Patrício, N Morelli, CL Magee‏ Design Studies 55 (1), 112-145, 2018‏	138	2018
Creating New Services‏ L Patrício, R Fisk‏ Serving Customers: Global Services Marketing Perspectives, 185-207, 2013‏	122	2013

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